Lead Application Support Engineer

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.Pay and Benefits:Competitive compensation, including base pay and annual incentiveComprehensive health and life insurance and well-being benefits, based on locationPension / Retirement benefitsPaid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).The Impact you will have in this role:Being a member of IT CSS WRAFT Delivery team, in this role, you will help ensure the stability, resiliency, and continuous improvement of business-critical applications supporting DTCC’s global financial market infrastructure. Leveraging deep production support expertise across AWS, PostgreSQL, Snowflake, IBM MQ, Linux, and related technologies, you will lead complex incident resolution, strengthen operational controls and disaster recovery readiness, and automate monitoring and support activities. Your work will reduce service disruption, mitigate operational risk, and enable secure, reliable, and modernized platforms for DTCC’s clients and business partners.Your Primary Responsibilities:Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidentsResolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor enhancements as neededReview and update knowledge articles and runbooks with application development teams to confirm information is up to dateCollaborate with internal teams to provide answers to application issues and escalate to as neededValidate and submit responses to requests for information from ongoing auditsReview and Execute Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as neededIdentify and implement automation opportunities to reduce manual effort associated with application monitoringPartner with development teams to provide input into the design and development stages of applicationsExecute the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g. SNOW, SF, etc)Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately**NOTE: The Primary Responsibilities of this role are not limited to the details above. **Qualifications:Minimum of 6+ years of experience in Application Support, Production Support, Site Reliability Engineering (SRE), or related rolesBachelor's degree and/or equivalent practical experienceStrong experience supporting a 24x7 production environmentExcellent analytical, troubleshooting, and problem-solving skills with the ability to lead complex incident investigationsTalents Needed for Success:Amazon Web Services (AWS) experience REQUIRED, including: ECSEC2RDS PostgreSQLAWS GlueKinesisS3CloudWatch MonitoringIAM Security and Access ControlsLambda (preferred)Strong PostgreSQL administration and SQL experience SQL query development and performance troubleshootingCommand-line database supportMonitoring and diagnosticsExperience supporting Snowflake data platformsExperience with IBM MQQueue Manager administrationChannel troubleshootingMessage flow analysisExperience with Autosys scheduling and batch operationsLinux/Unix administration and command-line experienceExperience troubleshooting file transfer solutions (SFTP, Managed File Transfer platforms)Understanding of application integrations, APIs, middleware, and messaging platformsExperience with log analysis and monitoring toolsKnowledge of networking fundamentals including DNS, TCP/IP, firewalls, and load balancingAutomation & AIStrong willingness and aptitude to quickly adopt new technologies, including: Generative AI toolsMicrosoft CopilotAI-assisted troubleshooting solutionsExperience leveraging AI to improve operational efficiency and incident response is highly desirableOperational ExcellenceExperience supporting Production, Disaster Recovery (DR), and Operational Resiliency testingExperience performing root cause analysis and driving permanent corrective actionsAbility to lead or participate in Major Incident Management (MIM) callsExperience with release management, change management, and production deploymentsITSM & GovernanceExperience using ServiceNow or similar ITSM platforms for: Incident ManagementChange ManagementProblem ManagementKnowledge ManagementExperience creating and maintaining technical documentation, runbooks, and support proceduresUnderstanding of audit, compliance, and operational risk requirementsSoft SkillsExcellent verbal and written communication skillsAbility to communicate effectively with business, development, infrastructure, and executive stakeholdersStrong ownership mindset with the ability to drive issues to resolutionAbility to prioritize multiple competing tasks in a fast-paced environmentStrong collaboration and teamwork skillsWork Schedule RequirementsWillingness to participate in: On-call support rotationsWeekend support activitiesLate-night maintenance windowsDisaster Recovery and Resiliency testing eventsAbility to respond to production incidents during off-hours when requiredPreferred QualificationsExperience supporting: Financial market infrastructure applicationsTrade processing platformsData warehousing solutionsReal-time messaging systemsExperience with observability tools such as Splunk, Datadog, Dynatrace, or similar monitoring platformsExperience working in Agile, DevOps, or SRE organizationsUnderstanding of cloud modernization and application migration initiativesKey Success FactorsRapid troubleshooting of complex production issuesAutomation-first mindsetContinuous service improvement focusStrong customer and stakeholder orientationAbility to learn new technologies quickly and become a subject matter expertCommitment to operational stability, resiliency, and platform modernizationThe salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at or connect with us on LinkedIn, X, YouTube, Facebook and Instagram. DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.Learn more about Clearance and Settlement by clicking here.Full timePosting Date: 2026-08-12