Customer Service Representative

Job Description

Customer Service Representative

Job Summary

Seeking a dedicated and organized Customer Service Representative to join a team. This role is ideal for someone who thrives in a business-casual, non-micromanaged environment and is eager to grow within a well-established company. The position involves supporting accounts ranging from 1 to 250 trucks, ensuring accuracy in paperwork, quoting, and database management.

Compensation Package

• Base Salary: $40,000 - $45,000 annually
• Total Compensation: $55,000 - $60,000 annually (including monthly incentives based on book of business)
• Benefits:
  • Employee stock purchase program
  • Comprehensive training and licensing support (P&C license covered by the company)
  • Limited travel covered by the company

Responsibilities

• Review and process paperwork from producers.
• Bind policies and ensure database accuracy.
• Handle applications, quotes, and proof of insurance issuance.
• Collaborate with finance and accounting teams.
• Utilize AMS and EPIC software for daily operations.
• Support accounts ranging from 1 to 250 trucks.
• Maintain a paperless workflow using e-pay systems.

Qualifications/Requirements

• Education: High school diploma or GED required.
• Experience: No prior insurance experience required; candidates from carrier or captive backgrounds are welcome.
• Licensing: Willingness to obtain a P&C license within 60 days of employment (company-sponsored).
• Technical Skills: Familiarity with AMS and EPIC software preferred.
• Soft Skills:
  • Dedication to excellence.
  • Strong organizational skills.
  • Driven and motivated to succeed.

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