Customer-First IT Escalation Engineer (Hybrid)

Universal Data

Universal Data is seeking an Escalation Engineer in New Orleans, LA, to handle escalated Helpdesk tickets and support client environments. You will work with diverse technologies and coordinate with service teams to improve client IT landscapes.

The role emphasizes strong communication, proactive maintenance, and documenting work while maintaining security procedures and SOPs. Hybrid work options may be available and ongoing client engagement is expected.

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Vacancy posted 3 days ago

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