Technical Support Specialist

Technical Support Specialist

The Technical Support Specialist is responsible for providing technical assistance and support to end users related to computer systems, hardware, and software. The Technical Support Specialist also runs diagnostic programs, isolates problems, and determines and implements solutions.

Work Schedule: Monday - Friday, 8am ET-5pm ET; 100% onsite role based out of our Louisville, Kentucky location

Responsibilities

• Responsible for converting and installing new hardware and software.
• Make recommendations for improvements in computer systems.
• Install and configure, individually or in combination, each component of computer system such as central processing unit, memory, motherboard and other peripherals.
• Troubleshoot all hardware (computers, printers, etc.) and software for anomalies.
• Assist users to resolve computer related problems such as inoperative hardware or software.
• Train workers in use of new software and hardware.
• Keep current thorough technical journals or manuals, attends vendor seminars on new computer hardware and software.
• Maintain computer hardware and software inventories and coordinates asset management tracking with finance.
• Coordinate cable installations, new hubs/switches and new computers for additional workstations.
• Assist in adding, modifying and deleting users from network operating system. Assist with phone system support. Assist in configuring IP Phone Services and Corporate Directory. Assist with Network support. Assist with support of wireless environment for company wide network. Support set up of Wi-Fi on laptops, RF guns and desktops. Assist with support of VPN users in company wide network. Setup and configuration of VPN on laptops and user accounts.

Qualifications

• High School diploma and/or technical degree/certification
• Minimum of four (4) years of work experience in an IT related position
• Excellent verbal and written communication skills
• Excellent problem-solving and customer service skills
• Ability to balance multiple priorities to meet expected response deadlines
• Ability to work independently and as a member of a team
• Demonstrated experience and strong knowledge of computer systems (desktops/laptops), printers, mobile devices and other technical products
• Demonstrated experience and strong knowledge of Anti-Virus solutions, Exchange, Lan Environment, and Active Directory
• Demonstrated experience and strong knowledge of Windows 10 and Microsoft Office 365

Physical Requirements

• Location of job activities 100% inside
• Noise and/or vibrations exposure
• Frequently reach (overhead), handle, and feel with hands and arms
• Stand and sit for prolonged periods of time
• Occasionally stoop, kneel, and crouch
• Occasionally lift, carry, and move up to 35 pounds

Accommodations may be made to enable individuals with disabilities to perform the essential functions.

The expected base pay range for this position is $24.00 -$30.00 an hour. The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-Time benefits include access to health, dental, and vision insurance; retirement plan options; paid time off; paid parental leave; employee assistance programs; and other perks. Eligible employees may also have access to performance bonuses.

CareTria is an Equal Opportunity Employer