Store Director, Valley Fair (Santa Clara)

Position

Bulgari is looking for a dynamic Store Director to lead our Boutique in Valley Fair.

The Store Director guides and nurtures the store team toward achieving quantitative and qualitative goals. This dynamic leadership role demands strategic vision, effective collaboration, and decisiveness, ensuring the successful advancement of business initiatives.

Job responsibilities

Business and Sales Performance

• Support the sales team in every capacity to achieve budget
• Analyze and monitor store KPI’s on a daily, weekly and monthly basis to implement action plans to achieve target KPI’s
• Maximize the business potential of the market
• Annually, propose a store strategy to the VP of Retail to meet all store goals and objectives.
• Develop a business plan and coordinate execution and implementation cross functionally
• Identify opportunities to improve performance.
• Manage personnel costs keeping in line with the set budget
• Control discount activity to compliance with policies
• Maximize sales by category
• Analyze performance by category and partner with the Merchandising team to validate action plan in order to drive a positive and sustainable difference

Team Leadership

• Lead, coach, and motivate team to perform at their highest potential
• Accountable for the growth and development of direct reports
• Monitor the execution of Bulgari selling ceremony to achieve the best quantitative and qualitative business results
• Coach the sales team on how to deliver a unique and memorable shopping experience, observing the sales floor and providing feedback accordingly
• Manage performance review and development plans for all direct reports.
• Ensure all staff receives monthly, quarterly and annual feedback
• Ensure behavior reflects the Bulgari brand and people values, showing pride, enthusiasm, commitment and initiative
• Approve and monitor store schedules
• Ensure the integrity of payroll and the payroll process

Store Operations

• Optimize in front of house presence by managing a schedule of at least 70% of time on the floor in store and 30% focus on back office activities
• Guarantee the implementation of the VM guidelines in accordance to the corporate VM Dept.
• Ensure retail operations procedures, and best practices are being adhered to
• Partner with Retail Operations to ensure adherence to loss prevention policies and procedures and proactively identify trends that support achieving all inventory goals.

CRM and Market

• Responsible for driving the in-store shift from walk-in customer outreach to meaningful client relationship building by supporting the development of a robust client development strategy
• Competitor Market Awareness
• Strictly monitor the luxury jewelry market performance, including product, price, promotions and competitors activities and make suggestions
• Develop a holistic marketplace strategy, identifying and recommending key partners to accelerate future growth and develop new relationships

Profile

• At least 10 years work experience in luxury retail environment
• Ability to leverage networks by cultivating industry related relationships
• Ability to think strategically, make sound decisions and put in place the proper business actions
• Availability on Weekdays and Weekends, Evenings & Holidays
• Knowledge of Microsoft Office programs and Store operation applications

Additional information

Compensation: $150,000 - $165,000