Surgery Scheduler

Job Title:  Surgery Scheduler

Location:  Rogers, AR 

About Us  

At BoozmanHof Regional Eye Clinic, we have proudly served as Northwest Arkansas's trusted partner in eye care for more than 45 years. Since 1977, our mission has been simple: to help you see clearly and live life to the fullest. Our practice combines advanced technology, expert care, and a heartfelt commitment to our patients. We are looking for a Surgery Scheduler who shares our core values and is ready to make a meaningful impact. 

Job Description  

We are seeking a highly motivated and experienced Surgery Scheduler to join our team. The ideal candidate will have a background in surgical scheduling and/or eye care and a commitment to upholding our core values of teamwork, excellence, compassion, integrity, and commitment. This role involves coordinating and managing all aspects of surgical scheduling to ensure a smooth and efficient process. 

Key Responsibilities:  

• Prepare and educate patients for upcoming procedures. Understand and be knowledgeable about all surgical procedures and upgraded IOL options. 

• Provide detailed information to patients regarding pre-op instructions, eye drop information, prescriptions, post-op instructions, and doctor co-management. 

• Ensure all orders, schedules, paperwork, and logistics are arranged for the surgery. Schedule follow-up appointments as needed.

• Engage with patients, establish rapport, and assess their needs. 

• Confirm patient insurance and obtain prior insurance authorization if needed. Review insurance estimates and consents with patients, inform them of additional costs, and obtain necessary signatures. Assist patients with financing options and applications.

• Prepare patient charts and create surgery packets for the surgery center. Ensure documents are scanned and uploaded where required. Ensure data is uploaded/updated where required (e.g., ORA).

• Communicate any special circumstances regarding patients to the surgery center and surgeon. 

• Schedule patients for evaluation based on incoming referrals or BoozmanHof physicians.

• Maintain effective communication with surgical center, clinic, referring practices, and all staff both in and out of BoozmanHof Regional Eye Clinic.

• Monitor surgical schedules to ensure they meet the surgeon's criteria. 

• Manage daily tasks, including scanning and uploading documents into the EMR and returning phone calls within 24 business hours. 

• Demonstrate teamwork, excellence, compassion, integrity, and commitment. 

• Other duties as assigned.

Applicant Qualifications 

• Experience in surgical scheduling is preferred.

• Experience in clinical eye care is preferred.

• Knowledge of surgical procedures and insurance processes. 

• Excellent communication and interpersonal skills. 

• Ability to manage multiple tasks and prioritize effectively. 

• Detail-oriented with strong organizational skills. 

• Ability to remain calm and tactful during stressful situations. 

• Proficiency in EMR systems and other relevant software. 

Why Join Us?  

• Work in an environment that fosters excellence and continuous improvement. 

• Collaborate with a dedicated team of professionals who are passionate about healthcare. 

• Enjoy opportunities for professional growth and development. 

• Contribute to innovative solutions that enhance patient care and streamline scheduling processes. 

• Join a practice that combines advanced technology, expert care, and commitment to our patients. 

Required Knowledge  

Required knowledge can be obtained before or after hire, but it is needed to be successful in the role.

• Knowledge of surgical procedures and IOL upgrade options (e.g., LASIK, PRK, CXL, etc.).

• How insurance works in surgery and how to explain it to patients.

• Which procedures and insurances require prior authorization.

• Financing options and terms and how to process financial applications.

• The purpose of ABNs. 

• CPT and diagnosis codes related to surgical procedures.

• What conditions/situations require a pre-surgical medical clearance and how to obtain clearance.

• The requirements related to when pre/post op testing and follow-up must be done for proper billing and for medical safety (e.g., testing, dilation).

• How to use Veracity or other scheduling software as required by the job.

• How to order Cornea tissue.

• Other knowledge as required by the job.