Director Program Management

Position Summary The Director, Program Management is responsible for supporting the modernization and optimization of our collections operations through the design, implementation and execution of program and project delivery best practices. Working closely with executive leadership, the Digital Operations department, Information Technology, and vendor groups, the Director, Program Management leads the development and deployment of digital products and operational strategies to Republic Services field organization designed to optimize routing, with a focus on safety, customer, and efficiency. These solutions will enable enhanced experiences for our customers and drive greater efficiencies across a network of more than 20,000 Drivers, Logistics Analysts, Supervisors, and Operations Managers. This position supports a core and foundational component of Republic’s future-state roadmap and acts as a leader in strategizing, planning, integrating and executing all aspects of our operational technology and process-based solutions. Principal Responsibilities Develop and implement enterprise program and project delivery frameworks to optimize collections operations, focusing on customer experience, routing safety, and operational efficiency. Develop benefit measurement and useful field operations solutions; align with enterprise-wide project delivery best practices as required. Support the strategic development, deployment, maintenance, and ongoing evolution of technologies and tools designed to improve operational efficiency. Assemble working teams, develop project plans, assign responsibilities, and drive performance and accountability for overall project delivery. Oversee development and implementation of rigorous testing and scalability plans. Design and implement product quality assurance processes, adhering to best practices, policies, and procedures; measure and report on results. Collaborate with varying levels of indirect reports/resources and manage through influence. Use capabilities to influence customers, stakeholders, and project managers to properly manage divergent expectations. Coach team leads and members on project planning, execution, and team collaboration best practices, critical thinking, and decision making. Work with key business and IT leaders, and vendor managers to support initiatives through implementation, including tracking progress, designing and monitoring key metrics, tracking performance against milestones, and providing issue resolution and change management guidance. Define and socialize creative, high-value and clear product roadmaps based on future-state operating visions and strategies. Provide guidance to program and project delivery, product development, and ensure alignment with implementation teams. Facilitate senior level stakeholder conversations, working through competing priorities to an acceptable resolution. Own oversight of support channels across IT and vendor networks. Prepare presentations and effectively communicate operational performance metrics to business executives and other senior leadership teams. Interface with local operational leaders where appropriate to support field solution needs. Design, solicit input to, and prepare cost-benefit analyses to assess solution viability, considering elements such as strategic alignment and continuous improvement opportunities. Travel by air, car and/or other modes of transportation in alignment with program needs and demands. Perform other job duties as assigned or apparent. Qualifications Minimum of 8 years of experience developing frameworks for and implementing industry standard project delivery methodologies (e.g., Agile, Waterfall, Scrum, Lean, PMBOK). Agile or Traditional project delivery certifications desired (e.g., PMP, CSM). Strong command of change management methodologies. Experience deploying and maintaining technology solutions and frontline optimization tools. Extensive knowledge of management tools and methods including Project Portfolio Management, Agile/Scrum Management, MS Office, SharePoint, etc. Excellent verbal and written communication skills, with the ability to adapt to differing audiences and influence without formal authority. Applied understanding of resource-based, enterprise technology support strategies. Ability to assess ROI of current and proposed technology solutions. Experience effectively establishing and managing vendor relationships. Ability to develop a deep understanding of current-state operational processes and envision areas of opportunity to drive maximum product value. Minimum 8 years of experience leading enterprise level process improvement or technology deployments. Benefits Comprehensive medical benefits coverage, dental plans and vision coverage. Health care and dependent care spending accounts. Short- and long-term disability. Life insurance and accidental death & dismemberment insurance. Employee and Family Assistance Program (EAP). Employee discount programs. Retirement plan with a generous company match. Employee Stock Purchase Plan (ESPP). Paid Time Off (PTO). EEO Statement Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4. #J-18808-Ljbffr Republic Services