Social Media Agent

Social Media Agent

NTT DATA Services is seeking a Social Media Agent to join our team in Plano, Texas (US-TX), United States (US). NTT DATA seeks a Remote Social Media Agent to join our team working for our valued end client. We're looking for someone with good Social Media experience in full-on "community management" where you would spend most of your time and effort in the social media world as a whole. While the SM agents still handle calls, emails and chats for Consumer Relations, at times, the bulk of their work will be in Social Media. We are looking for someone who has extensive "hands on" experience with social media. Our SM team handles all inquiries that come in, not just basic questions but also the day-to-day comments/direct messages for multiple different brands. We handle the social media pages for more than 50 brands in the US, Canada and UK, and each brand has more than 1 social media page. We handle anywhere from 400-1000+ SM cases daily in SM.

Basic Qualifications:

• 2 years experience customer service
• Extensive "hands on" experience with social media/marketing
• 2 years experience office environment
• Social Media experience
• 1 year experience Microsoft Office Suite
• High School Diploma/GED

Nice to have: Bilingual in Spanish or French

Job Responsibilities:

• Provide quality customer service experience to our consumers and customers
• Maintain effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of Company products and programs
• Gain a working knowledge of Company systems and processes
• Attend appropriate training classes to continually work towards self-development to stay current on customer service procedures & practices
• Problem solved in a professional and effective manner.
• Communicate effectively with consumers via all channels (Including but not limited to telephone, email, letter, chat, text, social media, etc.)
• Answer incoming faxes, calls, voicemail, emails and input data and file
• Address issues to provide first call resolution
• New hires must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process.

Sierra Systems, An Ntt Data Company