Peer Support & Front Desk Coordinator

About us: Forge Health is a mission-driven outpatient mental health and substance use provider dedicated to providing the highest quality, affordable, and effective care to individuals, families, and communities in need. As the first and only behavioral healthcare provider with a proven, national payer-validated ability to drive clinical outcomes that span all areas of health, Forge Health is leading the charge in driving innovation, improving care delivery, and shaping the future of behavioral health care. At Forge, clinical care is paramount – it’s the heartbeat of our operations and the driving force in everything we do. The skill and compassion of our staff are the crucial components to extraordinary experiences and outcomes for those we serve. With our current clinical footprint in the greater Northeast, we have offices in New York, New Jersey, Pennsylvania, New Hampshire – and we’re growing! Come join us! Who we’re looking for: The Peer Administrator serves as the first point of contact for clients and visitors, ensuring a welcoming, organized, and recovery‑oriented clinic environment. This role combines front desk operations, peer support, and administrative responsibilities to support smooth daily clinic functioning. Please note, this position is in-person Monday through Friday at our Philadelphia, PA office. The compensation range is $22-25/hr, this salary range reflects total compensation but it is not inclusive of benefits and other company perks. Exact compensation may vary based on skills, experience, and location. What you’ll be doing: Facility management including opening the office, maintaining a clean and safe environment, and reporting maintenance needs. Maintain and document compliance logs in alignment with clinic policies and regulatory standards. Greet and check in clients and visitors, ensuring a warm, professional, and trauma‑informed experience. Manage front desk operations including phones, messages, and real‑time scheduling support for client needs. Coordinate supply ordering and inventory to ensure clinic materials and forms are consistently available. Process and track medical record requests, ensuring confidentiality and timely release of information. Complete and monitor UDS uploads and related documentation in the electronic health record or designated system. Facilitate new client orientation, explaining clinic processes, group schedules, rights and responsibilities, and available support resources. Conduct outreach calls to clients missing from group, encouraging engagement and problem‑solving barriers to attendance. Attend and, as appropriate, co‑facilitate peer groups, modeling recovery principles and supporting group norms. Collaborate with clinical, medical, and billing teams to ensure accurate documentation, scheduling, and follow‑up. What you'll need: Lived experience of recovery (SUD or MH) and willingness to share appropriately in a professional setting Prior experience in behavioral health, medical front desk, or customer service preferred. Strong communication, organization, and multitasking skills, with comfort using EMR and basic office software. Why Forge? The opportunity: Our team refuses to compromise on integrity, and we look for talented, driven hard workers who hold the same passion for the pursuit of high quality, evidence-based mental health and substance use care that we do. Our collective passion is driven and embodied by our core values: Fulfilling: Our work creates lives that are complete and self-actualized, enabling stronger families and communities – and a therapeutic community rewarded by success Optimistic: Our passionate positivity and empathy overcome setbacks and get you to your goals, scientifically and humanely Reciprocal: Without mutual trust and commitment, there can be no progress Grateful: We profoundly recognize and appreciate the trust of our patients and the commitment of our clinicians Evidence-Based: We are committed to measurable outcomes, which provide confidence to our patients and creates a standard of care for ourselves and others The package: At Forge, our people are our greatest asset. We’re collaborative, empathetic, and passionate. We learn from our mistakes, we carve out time to breathe, and we are celebrated for our wins. In short, we know that we can’t do what we do without you! So, we designed a comprehensive, competitive benefits package that reflects our appreciation of our people: Competitive salary aligned with your experience Comprehensive paid time off package Annual time off to volunteer Parental leave Annual continuing education allocations Competitive medical, dental, and vision package Annual subscription to a leading meditation app An environment that fosters professional development including financing for advanced licensure and certifications Internal supervision opportunities Dedicated, motivated team and chance to be part of a highly ambitious medical startup Modern, elegant, and high-end work environment Please note: most benefits listed apply to the majority of positions, though eligibility may vary by role, full‑time/part‑time status, and length of service. Specific benefit details and any role‑based exceptions will be provided during the offer stage. We are committed to equal employment opportunity. We give equal consideration to all applicants when filling positions without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, actual or perceived disability, genetic information, marital status, and/or any other status not related to an applicant’s ability to perform the job duties. All employment practices will be carried out in accordance with federal, state and local laws. We will also fully comply with regulations and requirements set out by the Americans with Disabilities Act (ADA) and the ADA amendments Act (ADAAA). We will not discriminate against applicants or other individuals with real or perceived disabilities. When needed, we will provide reasonable accommodation to otherwise qualified candidates so that they are able to perform the essential functions of the position.