Rooms Operations Supervisor

The Rooms Operations Supervisor is responsible for overseeing the daily operations of the Front Desk and Housekeeping departments to ensure exceptional guest service, efficient operations, and adherence to hotel standards. This position supports the Rooms Division by coordinating guest room readiness, supervising staff, resolving guest concerns, and maintaining cleanliness and service quality throughout the property. This role reports directly to both the Front Desk manager and Housekeeping Director.


Essential Job Functions


Front Desk Operations

• Supervise Front Desk agents and daily guest service operations.

• Ensure smooth check-in and check-out experiences for guests.

• Handle guest complaints, requests, and service recovery professionally.

• Monitor room inventory, room status, and guest preferences.

• Assist with cash handling, balancing, and audit procedures.

• Ensure compliance with hotel policies, brand standards, and safety procedures.

• Support upselling efforts and maximize room revenue opportunities.

• Manage gift shop inventory

• Handle billing and basic accounting of the desk

Housekeeping Operations

• Supervise housekeeping staff including room attendants, housepersons, and public area attendants.

• Inspect guest rooms and public areas to ensure cleanliness and brand standards are met.

• Coordinate room status updates between Housekeeping and Front Desk.

• Monitor inventory levels of linens, guest supplies, and cleaning products.

• Ensure housekeepers are finishing rooms on time, with in the brand standards

• Open the House

• Ensure compliance with sanitation, safety, and OSHA standards.

Leadership & Administrative Duties

• Train, coach, and motivate team members to deliver exceptional guest experiences.

• Conduct shift briefings and communicate operational priorities.

• Maintain accurate reports and documentation related to occupancy, room status, and staffing.

• Assist management with payroll review, scheduling, and labor control.

• Support other hotel departments as needed to ensure operational success.

• Serve as Leader on Duty when assigned.

Qualifications

• High school diploma or equivalent required; hospitality degree preferred.

• Minimum 1-3 years of hotel experience in Front Desk, Housekeeping, or Rooms Division operations.

• Previous supervisory experience preferred.

• Strong customer service and conflict resolution skills.

• Bilingual (English and Spanish) a bonus

• Knowledge of hotel PMS systems (Opera, OnQ, PEP, FOSSE, etc.) preferred.

• Ability to work flexible schedules including nights, weekends, and holidays.

• Strong organizational, communication, and leadership skills.

• Detail-oriented and service-focused.

• Strong multitasking and problem-solving abilities.

• Ability to lead in a fast-paced hospitality environment.

• Positive attitude and professional appearance.

Physical Requirements

• Ability to stand and walk for extended periods.

• Ability to lift up to 25 pounds occasionally.

• Ability to inspect guest rooms and move throughout the hotel property regularly.

Benefits: Complete benefits package and generous company discounts.

• 401(k)
• Competitive salary and performance-based incentive plan
• Cell phone reimbursement
• Medical, Dental and Vision Health insurance
• Vacation, Holiday and Sick Paid time off
• Generous employee discount

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.