3rd Shift Guest Service Representative/Night Auditor - Comfort Inn Plymouth

Job Description

Job Description

Description:

Are you a night owl who thrives in a calm, focused environment? Do you enjoy bringing order to the day, helping guests feel at ease, and wrapping up operations with precision? Comfort Inn Plymouth is currently looking for a friendly, dependable, and motivated individual to join our team as a 3rd Shift Guest Service Representative / Night Auditor.

Our Night Auditor is the overnight heartbeat of the hotel—combining guest service, attention to detail, and a touch of problem-solving magic. This role is perfect for someone who enjoys independence, takes pride in accuracy, and understands that even at 2:00 AM, hospitality matters.

Hours: 11pm – 7am 2 shifts a week. Must be available weekend and holidays.

What We Offer You:

• Competitive wages
• Personal Days Off
• Bonus Plan
• Holiday Pay
• Referral Program
• Wellness Day
• Like to travel, take advantage of all the brand has to offer with the employee discount program.
• Supportive team culture that values every role
• Opportunities to grow within the company.

Guest Experience & Service

• Welcome late arrivals with a warm, friendly, and professional presence
• Assist guests with check-ins, check-outs, and overnight requests
• Answer all incoming and in-house phone calls
• Ensure guests feel safe, valued, and cared for throughout the night
• Handle guest questions or concerns calmly and confidently

Night Audit & Operations

• Update all files and reset the system for the following day activity
• Balance room and market accounts with accuracy
• Prepare reports for hotel leadership to start the next day strong
• Ensure the front desk and lobby remain organized and presentable
• Ability to work while standing for extended periods of time.

Hotel Care & Awareness

• Conduct routine property walks to maintain safety and security
• Set up the morning for success (coffee ready, lobby welcoming, details in place)
• Be the reliable overnight presence our guests and team depend on

What Makes You a Great Fit

• Friendly, dependable, and professional
• Comfortable working independently overnight
• Detail-oriented and organized
• Calm under pressure and a natural problem solver
• Basic computer skills and willingness to learn hotel systems
• Hospitality or customer service experience is a plus—but personality and reliability matter most

At Comfort Inn Plymouth, every shift matters—and our Night Auditor ensures each day ends perfectly and the next begins with confidence.

Requirements:

Candidates must possess the following knowledge, skills, and abilities:

• Great attention to detail
• Thorough organizational skills, proficient in accomplishing all tasks
• Considerable knowledge of computer systems for registration, reservations and backup systems
• Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
• Ability to read, write, speak and understand the English language to communicate with employees and guests
• Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts
• Ability to work while standing for extended periods of time

Join our team and enjoy a supportive work environment that values growth, teamwork, and exceptional service. We offer competitive compensation, ongoing training, and opportunities for career advancement in the hospitality industry