IS Support Analyst I

Are you passionate about technology and helping people solve IT challenges Join our Information Systems (IS) team as an

IS Support Analyst 1

a hands-on customer-focused role supporting our employees technology needs across hardware software and endpoints.

Youll be the first line of support installing and configuring new systems resolving technical issues and helping to keep our operations running smoothly. You will assist other IS team members by working on projects and taking on more complex troubleshooting as well. Schedule:

Monday - Friday 8a - 5p in our Sanborn NY manufacturing facility. What Youll Do As an

IS Support Analyst 1

you will: Install configure and support

endpoints and IS equipment. Troubleshoot and resolve

helpdesk tickets for internal users in a timely professional manner. Assist with

hardware and software maintenance

updates and repairs. Monitor system performance

and create reports as needed. Prepare clear

documentation

for processes troubleshooting and user support. Collaborate

with IS team members on projects and escalate complex issues when needed. Deliver

outstanding customer service

and represent IS as a trusted partner to our internal teams. Qualifications : Education & Experience High school diploma required; associate or bachelors degree preferred. Experience in PC or IT support preferred especially within an Information Systems environment. Microsoft or IS-related certifications (CompTIA MCSA etc.) are a plus. Must have a valid U.S. drivers license (and passport or ability to obtain one). Technical Skills Proficiency with

Microsoft Windows OS

and

Microsoft Office Suite

. Familiarity with

basic networking/Wi-Fi

PC hardware and software support. Strong documentation diagnostic and organizational skills. Soft Skills Excellent

communication and customer service

abilities. Proven

problem-solving

and critical thinking skills. Team-oriented with a strong sense of

ownership and accountability

. Adaptable reliable and professional under pressure. What to Expect Primarily

office-based

work with occasional visits to manufacturing sites. Must be able to

sit lift up to 25 lbs

and wear appropriate

PPE

when required. Travel by car and air up to

20%

mostly within the U.S. Additional Information : The minimum and maximum hourly range for this full-time position is $27.00 - $33.00 benefits. Our salary ranges are determined by role level and location. Within the range individual pay is determined by work location and additional factors including but not limited to job-related skills experience and relevant education and/or training. Please note that the compensation details listed in this posted role reflect the base salary only and do not include bonus or benefits. For a full summary of Pyroteks benefit offerings please click HERE. For a full job description click HERE. $27 - $33 / Hourly Pyrotek is an Equal Employment Opportunity Employer and does not discriminate on the basis of race religion color sex (including pregnancy gender identity and sexual orientation) parental status national origin age disability family medical history or genetic information political affiliation military service or other non-merit based factors. California residents please take a moment to review our California Resident Applicant Data Collection Notice Remote Work : No Employment Type : Full-time