Centralized Reconditioning Operations Manager

Position Summary Lead a 49-person centralized reconditioning operation supporting five Phoenix-area dealerships and more than 11,000 new and used vehicles annually. Own the process from acquisition or arrival through front-line readiness, with responsibility for speed, quality, cost control and building capacity for 2027 growth. Key Inputs Used Vehicles: ~6,000 annualized New Vehicles: ~5,500 annualized Team: ~49 employees Stores: 5 Phoenix locations Key Responsibilities Own the complete new- and used-vehicle reconditioning process from arrival/acquisition through front-line readiness. Ensure inspection, mechanical work, PDI, detailing, photography, fueling, tint, cosmetic work and final quality control are completed promptly. Lead, schedule and develop approximately 49 employees, including technicians, detailers, drivers, photographers and support staff. Coordinate priorities across Chevrolet, Volvo, Nissan, CDJR, Isuzu and Kia operations. Work closely with General Managers, Used Car teams and the auction/purchasing team to reduce time to market and support sales demand. Use Rapid Recon to track vehicle status, cycle time, accountability and bottlenecks; manage recon cost, vendors, repair-order accuracy and productivity. 2027 Growth Focus Build a scalable operation that increases throughput, shortens recon cycle time, standardizes processes across stores and develops future team leaders. Success means more vehicles front-line ready, faster, without sacrificing quality or cost control. Qualifications 8+ years of automotive experience, ideally in service, reconditioning, used-vehicle operations or another high-volume dealership environment. Proven leadership experience managing people, workflow and multiple competing priorities. Strong knowledge of mechanical repair, vehicle inspection, PDI, detailing and lot preparation. Proficiency with Rapid Recon; working knowledge of CDK, vAuto and dealership systems preferred. Strong organizational, communication, analytical and problem-solving skills; valid driver's license with a clean driving record. What Success Looks Like Vehicles move quickly from arrival to retail-ready status; managers have clear visibility into every vehicle and delay; quality standards remain consistent across stores; costs and vendors are actively managed; and the operation has capacity to support Courtesy growth in 2027 and beyond. What We Offer Competitive compensation PTO Employee discounts Health, dental and vision insurance Company-sponsored life insurance 401(k) Plan with Company match Career growth and advancement About Courtesy Automotive Group Courtesy Automotive Group is a family-owned and operated business serving customers since 1955. We are committed to delivering an exceptional automotive experience while building a professional, values-driven and team-oriented culture. Equal Opportunity Courtesy Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. #J-18808-Ljbffr Courtesy Automotive Group