Customer Service Field Technician I

Customer Service Field Technician

This is the first of three levels in the Customer Service Field Technician series. This is an entry level position where incumbents perform a variety of semi-skilled and skilled work in the inspection and maintenance of water measurement infrastructure. Responsibilities may include inspecting, installing, and repairing water meters; repairing water meter leaks; responding to customer complaints; connecting and disconnecting water and gas services; completing various work orders utilizing ServiceLink software; maintaining a supply of tools and equipment; documenting activities; and completing standard reports.

Essential Functions:

1. Installs, replaces, and repairs water measurement infrastructures using various tools and equipment to include water meters; curve valves; yokes; meter boxes and other equipment.
2. Utilize ServiceLink software to complete work orders in response to requests for service calls, determining most efficient routing to ensure completion of tasks within specified periods.
3. Performs connections and disconnections of gas and water services in accordance with established procedures to include non-payment and reconnections.
4. Lights gas pilot lights inside customer's homes, including pilots for fireplaces, water heaters, and wall units.
5. Maintains records and logs of operation and maintenance activities to include weekly vehicle and overtime reports.
6. Monitors and maintains inventory, restocking supplies, and equipment, as necessary.
7. Works after hours on-call for emergency situations on a rotating basis.
8. Performs other related work as required.

Minimum Education and Training: High school graduate or GED equivalent. An equivalent combination of education and experience sufficient to perform the job's essential duties.

License and Certifications: Possession of a valid Class D Driver's License.

Knowledge, Skills, and Abilities: Knowledge of applicable tools, equipment, and vehicles utilized in the installation, repair, and maintenance of utility lines. Customer service principles. City geography. Utility system operations. Recordkeeping principles. Computers and related software applications. Skill in utilizing and maintaining applicable tools, equipment, and vehicles. Reading and interpreting GIS information. Providing customer service. Preparing operational records and reports. Using a computer and related software applications. Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the public, etc. sufficient to exchange or convey information and to receive work direction.

Physical Requirements: The work is heavy work which requires exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Additionally, the following physical abilities are required: balancing, climbing, crawling, crouching, feeling, fingering, grasping, hearing, kneeling, lifting, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, standing, stooping, talking, visual ability 1, visual ability 2, visual ability 3, visual ability 4, visual ability 5, walking.