Assistant General Manager

Job Description

Job Description

KidStrong Assistant General Managers are the second in command when it comes to the center. It’s the responsibility of the Assistant General Manager to work closely with the General Manager on fostering a culture of learning and development for both their coaches and families that attend the center and delivering key business results such as sales performance and lowering member attrition. The Assistant General Manager is a talented, welcoming, and engaging leader who is focused on delivering an exceptional experience for the kids, families, and team members. 

RESPONSIBILITIES: 

CENTER OPERATIONS 

• Understand the center’s key KPIs and financials to make informed and responsible business decisions. 
• Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service. 
• Oversee center initiatives i.e. center maintenance, training, brand consistency, etc. 
• Daily, Weekly, and Monthly cleaning and maintenance of the center 
• The typical schedule includes 4 weekdays and 1-weekend shift with specific hours dependent on the needs of the center. 
• Communicate any Coach schedule changes using appropriate scheduling and communication platforms. 
• Sell and schedule events such as camps and parties, to maximize center profitability. 

SALES 

• Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool. 
• Finalize sales and bookings that are generated through online self-sign-up flow. 
• Source and attend local events to increase brand awareness and drive incremental leads and memberships. 

LEADERSHIP 

• Foster a coaching culture - see something, say something. 
• Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality. 
• Partner with the General Manager on onboarding, managing, training, and evaluating coaching candidates. 
• Manage and support the ongoing professional development of staff through online training. 
• Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers. 

COACHING 

• Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old approximately as required by business demands. 
• Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it. 
• Demonstrate and manage the implementation of various programming and curriculum elements. 
• Use the KS Coaches App to record data and provide data (attendance, awards, etc.). 
• Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight. 
• Must be comfortable physically working with kids to ensure proper technique and ensure student safety. 
• Approximately 5-10 coaching hours per week 

SKILLS/QUALIFICATIONS  

• Athletic or coaching background with experience working with or coaching kids ages 15 months - 11 years old - a passion for working with children is non-negotiable! Comfortable speaking to parents/guardians regarding a variety of topics. 
• Achieve Coach Certification through the HQ Training and Certification team. 
• Complete training online as required by the HQ Training and Certification team. 
• Prior experience as a pediatric OT/PT is a plus, but not required. 
• Previous experience in management is preferred but not required. 
• Practical work experience with Google and Microsoft platforms. 
• Intermediate knowledge of physiology, exercise techniques, and body mechanics. 
• CPR certified. 

Sphere of Interaction 

When the General Manager is off, the Assistant General Manager will be the Manager on Duty. The Assistant General Manager will be a leader and mentor so communication and interpersonal skills are important. The Assistant General Manager will work closely with center team members and families. This position will also interact with leadership and KidStrong, Inc. HQ team members. 

DNA/COMPETENCIES 

To perform the job successfully, an individual should demonstrate the following competencies: 

High Standards 

• Establishes and holds high standards. 

Natural Leader 

• Creates and embodies KidStrong culture. 
• Takes initiative. 

Leads by Example 

• Sets tone through actions. 

Passionate 

• Stays focused on the KidStrong goals. 
• Goal-oriented and high-performing. 

Command Presence 

• Upholds KidStrong Values; creates a vision for others. 

Teacher 

• Communicate and ensure the transfer of knowledge. 

Professional 

• Approaches others in a tactful manner. 
• Reacts well under pressure. 
• Treat others with respect and consideration. 
• Accepts responsibility for own actions. 
• Follows through on commitments. 

Performer 

• Engaging, Fun, Likable. 
• High Energy, Clear & Easy to Understand. 

Mentor 

• Develops and nurtures relationships 
• Focuses on developing self and others 

Planning/Organizing  

• Prioritizes and plans work activities; Develops realistic action plans. 
• Sets goals and objectives 
• Uses time efficiently 
• Plans for additional resources 
• Organizes or schedules other people and their tasks 

Oral Communication 

• Speaks clearly and persuasively in positive or negative situations 
• Responds well to questions; Listens and gets clarification 
• Demonstrates group presentation skills; Participates in meetings. 

Written Communication 

• Writes clearly and informatively; Edits work for spelling and grammar 
• Varies writing style to meet needs 
• Presents numerical data effectively; Able to read and interpret written information. 

Teamwork 

• Balances team and individual responsibilities. 
• Exhibits objectivity and openness to others' views. 
• Contributes to building a positive team spirit; Supports everyone's efforts to succeed. 
• Puts success of team above own interests; Able to build morale and group commitments to goals and objectives. 

Coachable/Low Ego Mindset 

• Gives and welcomes feedback. 
• Encourages exploring of different perspectives to reach common goals and objectives. 
• Has a growth mindset; Sees every opportunity as one to learn from. 

Adaptability 

• Comfortable calling an audible; continuing or adjusting the play after the audible is called. 
• Embraces innovation and a quickly changing landscape. Best Idea Wins!