Content Moderator, Bilingual English/Spanish

Job Description

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.\n
\n
\nThe problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.\n
\n
\nOur brand promise : closing the gap between brands and consumers.\n
\n
\nFounded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.\n
\n
\nIt’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!\n
\n
Who We Want

Content Moderators expeditiously read, analyze and apply codes to large quantities of user generated content that is posted to our clients' websites. This content includes customer product reviews, questions, general comments, images and videos in English and in Spanish. On occasion, the Content Moderator may encounter content that is deeply disturbing and illegal defined as text, images, or video that suggest or contain evidence of violence to children, child sexual abuse, serious crime or serious threats of violence. Bazaarvoice has over 12,500 global clients. Each client has a unique set of guidelines by which their content is processed and coded.\n
\n
\nThe Content Moderator is also a multi-faceted individual who may be utilized for occasional special projects. Special projects may be in English as well as Spanish. Bilingual in English and Spanish with professional-level fluency (written and spoken) is required for this position. You will be expected to handle content in both English and Spanish. This is a part-time hourly, work from home position. You MUST reside in the United States AND i n ONE of the states listed below. The start date for this role is mid-November to early December.

A new Content Moderator participates in an initial four-week paid training program. The Content Moderator will study independently to complete a blended training curriculum consisting of online modules and exams, attend a series of virtual coaching calls, and complete live, hands-on moderation hours. Someone who has successfully completed an online college course or similar exercise, and is able to apply concepts learned to real-world scenarios is an ideal candidate.\n
\n
\nOnce initial training is complete, the Content Moderator will commit to a semi-flexible schedule of 16 hours each week. 4 of those 16 scheduled hours must be on the weekend on Saturday and/or Sunday. These 16 hours will be assigned to days of the week but can be worked anytime within a 12-hour block. In addition to the base 16 hour schedule, Content Moderators are willing and able to flex up to work up to 29 hours per week based on the content volume. Flex time can be worked whenever they choose and are not scheduled.\n
\n
What You'll Be Doing

\n

\n
• Work steadily and efficiently in a queue environment to read, assess, apply applicable codes to user generated content. Content format includes text, images and videos.
\n
• Regularly review performance feedback to minimize coding errors, and to meet or exceed performance metrics.
\n
• Attend 1-on-1 coaching calls as scheduled and as needed.
\n
• Willingness to check-in on days not scheduled to work.
\n
• Willing and able to work between 16 and 29 hours per week, based on content volume.
\n
• Utilize (Google Applications: Mail, Calendar, Meet, Sheets, Docs), online communication tools (Slack) and forums to be self-sufficient in managing performance expectations.

\n

Who You Are

\n

\n
• Earned a bachelor’s degree or equivalent international credential or 7+ years of professional content moderation experience.
\n
• Proven professional working proficiency in English and professional-level proficiency in Spanish
\n
• MUST live in and have authorization to work in the United States. MUST be a resident of one of these states: Texas (preferred and priority state), Arkansas, Arizona, Florida, Georgia, Illinois, Minnesota, New Mexico or North Carolina.
\n
• 3+ years of experience working in a fast-paced office environment
\n
• Able to swiftly read, comprehend and assess content, and make on the spot decisions
\n
• Highly comfortable with learning and utilizing new web-based applications and tools
\n
• Excel at actively engaging with team members in a remote environment
\n
• Commit to taking ownership of your job performance to achieve or exceed performance benchmarks and metrics
\n
• Consistently committed to working a semi-flexible schedule of 16-29 hours per week. 4 of those hours must be between Saturday at 12:01 AM and 11:59 PM on Sunday.
\n
• Willingness to provide quality assurance checks of other teammates and machine-moderated content.
\n
• Possess a computer with up-to-date operating system, an up-to-date smartphone and strong, reliable high-speed Internet; a highly functioning home office is required.

\n

Why join Bazaarvoice? Customer is key We see our own success through our customers’ outcomes. We approach every situation with a customer first mindset. Transparency & Integrity Builds Trust We believe in the power of authentic feedback because it’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we’re laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Commitment to diversity and inclusion Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.\n
\n
Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.\n
\n
\nWe approach every situation with a customer first mindset.\n
\n
Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA.\n
\n
\nWe do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.\n
\n
Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity.\n
\n
\nWe love what we do, and because we’re laser focused on our mission.\n
\n
Innovation over Imitation

We seek to innovate as we are not content with the status quo.\n
\n
\nWe embrace agility and experimentation as an advantage.\n
\n
Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.\n
\n
\nWe champion what’s best for Bazaarvoice before individuals or teams.\n
\n
\nAs a stronger company we build a stronger community.\n
\n
Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.\n
\n
\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.\n
\n
\nThis is a part-time, hourly position. The starting pay is $16/hour while in training. This is also the starting base hourly pay once the Content Moderator converts to a pay per performance model. Once on the pay per performance model, the base pay ranges between $16 - $18/hour with the opportunity to earn more based on performance.