Night Audit

Description Position Summary: Responsible for providing accurate and timely information and services to all guests in a professional and courteous manner and accurately performing night audit procedures. Essential Functions: Ensure guests are greeted, checked in and out of the hotel in an efficient, friendly and professional manner. Obtain guest identification and credit/check approval as directed by hotel policy. Ensure special guest requests are communicated, noted and fulfilled. Listen and respond to guest inquiries in a positive and friendly manner. Manage and resolve all guest complaints and problems in a professional, courteous and timely manner. Answer telephones promptly and courteously. Route calls appropriately. Enthusiastically sell property. Offer information and answer questions on special events, property facilities, amenities and any special rate packages. Communicate with the next shift to pass on necessary information. Complete tasks on daily checklist. Adhere to policies regarding handling of employee's cash bank. Post charges to individual room or master accounts. Reconcile all charges and cash received during shift and prepare drop. Have drop witnessed. Drive Company vans as needed. Handle guest mail and messages per established procedures. Offer and properly handle requests for wake up calls. Ensure the current day's revenue balances are reconciled, the payments to the guest ledger are processed, and the accounts receivables are balanced. Prepare daily management reports as required Complete the update process on the front office system per established guidelines. Balance and verify the summary of daily transactions in the hotel and ensure that the hotel's computer system is ready for the next day's business. Balance and audit all front desk postings and settlement. Reconcile food & beverage and miscellaneous revenue sources to the point of sale system, record and adjust entries. Perform all other duties as assigned. Additional Responsibilities: Keep work area neat and organized Conduct self in a professional manner at all times. Maintain a safe working environment and immediately report all unsafe conditions. Maintain a good working relationship with all departments. Comply with all policies and procedures set forth by the property Employee Handbook. #J-18808-Ljbffr RUBY RIVER HOTEL