Tier II Service Desk Technician
NORTH STONE LLC
Diné Development Corporation (DDC) is seeking an experienced Intermediate Service Desk Tier II to provide technical and customer-focused support for AFOSI in Quantico, VA. You will handle end-to-end incident lifecycle across classified networks, document interactions, and ensure timely updates while adhering to DoD policies. A TS/SCI clearance or eligibility is required. The role demands strong communication, customer service skills, and familiarity with AD, ITSM, imaging, and mobile device #J-18808-Ljbffr NORTH STONE LLC
- ...Diné Development Corporation (DDC) is seeking an experienced Intermediate Service Desk Tier II to provide technical and customer-focused support for AFOSI in Quantico, VA. You will handle end-to-end incident lifecycle across classified networks, document interactions,...Suggested
- ...insurance Geospatial and Cloud Analytics (GCA) is seeking a Help Desk Tier II Administrator, filling a variety of shifts covering 24x7, to... ...II Administrator working at the Naval Criminal Investigative Service (NCIS) within the IT Technology Development division you will...SuggestedFull timeWorldwideShift work
- Bowhead seeks a Cybersecurity Tool Support Analyst Tier II (MIELS) to support the USMC M26 contract in Quantico, VA. Responsibilities... ...SIEM operations, vulnerability tooling, risk management, and 24x7 service sustainment. Required are 3-5 years of cybersecurity experience...SuggestedContract work
$155k - $185k
Overview CYBERSECURITY TOOL SUPPORT ANALYST TIER II (MIELS): Bowhead is seeking a Cybersecurity Tool Support Analyst to support the USMC... ...management; logistics; asset management; engineering; customer service; research and development of new capabilities; test and...SuggestedContract workWork experience placementWork at office$65k - $80k
...experienced IT Support Specialist II to provide Tier I/Tier II technical, desktop... ...accounts, Microsoft 365 services, peripherals, printers, and... ...services outside the technician's assigned support boundary.... ...progressively responsible IT help-desk, desktop-support, technical‑...SuggestedTemporary workLocal areaRemote work$63k - $70k
...Consultants is seeking a Helpdesk Analyst II to join our team! This position is part of... ...have been assigned Initiate and resolves service request/problem incidents Consult with... ..., training room set up, etc. Support Tier 1 with answering calls, inputting tickets,...Permanent employmentFull timeWork at officeFlexible hours- ...Description Transform technology into opportunity as a Help Desk Analyst Tier 1 at GDIT. Shape what’s next for mission-critical government... ...engineering career. The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel of...Worldwide
- Transform technology into opportunity as a Help Desk Analyst Tier 1 at GDIT. Shape what's next for mission-critical government projects while... ...your engineering career. The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel of...Worldwide
- ...Description SDA Solutions LLC is looking for a motivated Service Desk Technician to perform Tier I functions for a DoD Federal Customer, located in... ...as per service level agreements (SLA's) Support Tier II and Tier III engineering analysis initiatives when applicable...Contract workWorldwide
$133.65k - $206.86k
...ResponsibilitiesDescriptionEmpower AI is seeking a Service Desk Manager to lead the external-facing Tier 0 / Tier I Service Desk serve as... ..., and escalation across Tier II, Tier III, and specialized... ...Team Lead, HDI Desktop Support Technician, or ITIL 4 Foundation /...Permanent employmentFull timeFor contractorsShift work- ...seeking a skilled System Administrator ? Level II to provide advanced technical support,... ..., software, network, and system access services. The ideal candidate will actively monitor... ...to support the applicable service desk or system support level. Preferred Qualifications...Contract work
$72.16k
...SERVICE DESK SHIFT SUPERVISOR Job ID 2026-9583 Job Locations US-VA-Quantico... ...Supervisor to lead the daily operations of a Tier 0/Tier I IT Service Desk and external... ...awareness alerts, and coordination with Tier II, endpoint, communications, and...Full timeFor contractorsShift work$135k - $150k
...Description Job Description RMC is hiring a Tier 3 Incident Response Senior Analyst to... ...cyberspace operations and Cyber Security Service Provider (CSSP) functions. This position... ...relatable work experience. DoD 8570 IAT Level II certification. DoD 8570 CSSP Incident...Full timeContract workWork experience placementRelocation packageMonday to FridayShift workDay shift$83.5k - $145k
Position Summary The Service Desk Lead oversees daily operations of the external-facing service... ..., ticket backlog. Monitor and support Tier 0 (self-service/chatbot) deflection effectiveness... ...Security+ certification or other DoD IAT-II compliant certification Preferred...Contract workWork at officeWeekend work- ...Investigation (FBI) under the ITSSS‐2 Advanced Support Services for Information Systems and Technology (... ...and international locations. Provides Tier 2 deskside and walk-up IT support at FBI IT eXperience (ITX) storefront help desks at Quantico. Resolves hardware, software,...Work at office
$75k - $100k
...Information Technology, or a related field preferred IAT Level II required SCP preferred Experience Requirements ~5+ years... ...Build Your Career With Us Linchpin Solutions’ professional services organization is committed to delivering qualified candidates that...Full timeContract workWork experience placementCurrently hiringWork at officeImmediate startFlexible hoursNight shift- ...Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support... ...experience preferred - DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)...Full time
$87.32k
...groups, roles, and access; maintains the Service Catalog, assignment groups, SLAs, notifications... ...Ticket Closure process, AI-enabled Tier 0, and the performance data feeding the Customer... ...OS and third-party patches to meet CAT I, II, and III timeframes and compliance AQLs;...Full timeFor contractorsWork at officeRemote work$155k - $165k
...the Naval Criminal Investigative Service (NCIS). This hybrid role is... ...Consults with support teams, help desks, customers and other technical... ...019/2022/2025).Perform on‑site Tier 3 technical support for Microsoft... ...SCI Current DoD 8570 IAT Level II certification (e.g., Security+...Currently hiring- ...seeking a highly skilled and motivated Help Desk Specialist to support mission-critical IT... ...in managing technical personnel and service desk operations, along with a strong understanding... .... Key Responsibilities: Provide Tier I-III Help Desk support in accordance with...Full timeRemote workDay shift
- ...analysis experience. Experience analyzing business processes and recommending operational improvements. Clearance: ~ Minimum Tier 1 background investigation and Government-access eligibility are required; an active Secret clearance is required before supporting...Contract workWork experience placement
- ...Technology (IT) system operations. Design and oversee upgrades and new installs of IT systems and services ensuring coordination with Cyber Security Specialist. Perform Tier III upgrades of networking systems, IT systems, and storage networking. Perform Tier III...Full timeContract workWork experience placementCurrently hiringWork at officeLocal areaImmediate startFlexible hours
- Empower AI is seeking a motivated Field Support Technician - Onsite Anchor to act as the on-site IT decision-maker for DoD-supported sites... ..., determine local vs remote resolutions, and coordinate with Tier II/III or vendors as needed. Travel up to 25% within the region...Local areaRemote work
$105.66k - $163.53k
...power data-driven operations for an enterprise IT Customer Support Services program supporting a Department of War agency. The CSMD is the... ...Requirements Summary KPIs, including First Contact Resolution, Tier 0 deflection, PL1-PL4 resolution, aged-ticket AQLs, patch compliance...Full timeContract workFor contractorsRemote work- AMERICAN SYSTEMS is hiring a Help Desk Technician I to deliver in-person, phone, and remote IT support... ...AD accounts, OS issues, and cloud services, and work with SCCM on imaging and deployments... ...help desk experience, plus DoD 8570 IAT II certification at hire. Collaborative,...Interim roleRemote work
- ...with a trouble ticket system such as Remedy and ServiceNow. • Must have experience applying STIGs. • Must be certified at IAT Level II (e.g., Security+, or other certification satisfying DoD. 8140 certification requirements). • Must be a US citizen. • Must have...Full timeWork at office
- ...operations, enterprise resource management, and mission support services. Our culture emphasizes collaboration, accountability, and innovation... ...~ Bachelor's degree. ~ Active DoD Secret clearance with ADP-II/IT-2 (T-3) eligibility. ~ Working knowledge of Federal, DoD,...Full timeWork at office
- ...standards. Monitor server health and system performance; provide Tier I/II technical support to diagnose and resolve standard hardware,... ...understanding of fundamental Linux tools and administrative services (NFS, DNS, SSH, user/group management). Working knowledge or training...For contractorsWork at office
- ...Research / Assessment & Planning Analyst (IRAP) Location: Quantico, VA Employment Type: Full-Time Security Clearance: Secret (Tier 3) This position is contingent upon contract award. Hatalom Corporation is seeking an Institutional Research, Assessment &...Full timeContract workLocal area
- ...VA Clearance: Secret Overview: Manages the Enterprise Service Desk to ensure 24x7x365 Tier 1/2 coverage and SLA compliance for 6,000 users across 1,600 sites. Responsibilities: Supervise Tier 1/2 technicians and oversee incident/ticket escalation. Ensure ≥85% Tier...
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