IT Help Desk Technician
SDA Solutions LLC
Job Description
Job Description
SDA Solutions LLC is looking for a motivated Service Desk Technician to perform Tier I functions for a DoD Federal Customer, located in Quantico, Va. This is in direct support of a recently awarded 5 year network support contract effort. The candidate will provide Tier I administration functions in support of an enterprise service desk and enterprise directory team that currently supports over 6500 users worldwide.
Summary:
The Service Desk Technician is responsible for a full range of hands on support to the federal customer user base. Support includes software, hardware, server administration, handheld devices and mission applications support.
- Provides on-site support to end users on a variety of issues.
- Responds to trouble tickets
- Successfully manages assigned tickets to closure
- Diagnoses and troubleshoots end user desktop application issues and provides appropriate solutions
- Follow-up with end users to provide status updates as per service level agreements (SLA's)
- Support Tier II and Tier III engineering analysis initiatives when applicable
Location: Quantico,VA
Clearance: Secret Required
**Candidates without a secret clearance need not apply and will not be considered for hire.**
Education & Experience:
- A Bachelor's Degree in a technical or business-related field
- 1+ years? experience can be substituted for bachelor?s degree
Required Certifications:
- Security + CE
- Microsoft OS Certification
Vacancy posted 2 days ago
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