Temporary IT Helpdesk Technician (Level 1/Level 2)
$35 per hourBanijay Americas
- # Temporary IT Helpdesk Technician (Level 1 / Level 2)Applylocations: Banijay America 5161time type: Full timeposted on: Posted 8 Days Agojob requisition id: R810**Job Purpose:**Banijay Americas is seeking a Temporary IT Helpdesk Technician (Level 1 / Level 2) to provide onsite support at our North Hollywood office.This role is focused on hands-on end-user support and day-to-day IT operations in an onsite environment. The position is a short-term contract engagement (3–4 months).**Essential Responsibilities:*** Provide onsite Level 1 and Level 2 support for end-user technology issues* Troubleshoot and resolve issues across: + macOS and Windows endpoints + Mobile devices (iOS/Android) + Peripherals (printers, docking stations, AV/conference rooms)* Deliver walk-up and desk-side support for onsite employees* Manage and update tickets in Autotask, ensuring: + Timely response and resolution + Clear documentation of issues and actions taken* Support new hire onboarding and employee changes, including: + Device setup and deployment + Coordination with account provisioning processes* Install and configure: + Laptops/desktops + Monitors and peripherals + Basic AV and conferencing equipment* Perform basic administrative tasks (as directed), including: + Microsoft 365 / Entra ID user support* Escalate complex or recurring issues to senior IT staff* Maintain a high level of customer service and professionalism in all interactions**Skills & Qualifications*** 3+ years of hands-on IT support experience (L1/L2 helpdesk or equivalent)* Strong troubleshooting skills across:* macOS and Windows environments* Experience supporting: + Microsoft 365 (Outlook, Teams, OneDrive) + Endpoint hardware and peripherals* Experience working in a ticketing system (Autotask or similar)* Ability to operate independently in a fast-paced, onsite environment* Strong communication skills with non-technical users* Comfortable handling walk-up and ad hoc support requests**Preferred Qualifications:*** Experience in mixed Mac/PC environments* Familiarity with: + Active Directory / Entra ID + Device management tools (Group Policy, Addigy, or similar)* Experience supporting: + Conference room / AV setups* Prior contract or temporary IT support experience**Work Environment & Expectations:*** Working hours are Monday–Friday, 9:00 AM–6:00 PM* This role is primarily onsite, though remote work may be permitted on select days (typically Fridays) depending on business needs and onsite support requirements* This is a hands-on support role focused on day-to-day IT operations and end-user support**Eligibility Requirements:*** Interested candidates must submit a resume/CV to be considered.* Must be willing to submit to a background investigation.* Must have unrestricted work authorization to work in the United States.* Must be 18 years or older.**Position Compensation:**This position is a temporary/contract position with a duration of 3-4 months. A salary of $35/hour has been established for this position depending on experience.
- J-18808-Ljbffr Banijay Americas
Vacancy posted 1 day ago
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