IT Helpdesk Engineer

Privacy Notice for California Applicants and Employees Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Job Summary Provides hands‑on technical support for Meow Wolf’s users and systems. Troubleshoot hardware, software, and network issues; maintains the helpdesk/ticketing system; configures and deploys devices; documents solutions; and partners with vendors to keep operations running smoothly. Key Responsibilities Provide day‑to‑day technical support; research and resolve user‑reported issues. Triage and work tickets in the helpdesk system; document actions and resolutions. Configure, deploy, and maintain macOS/Windows laptops/desktops, printers, and peripherals. Perform preventative maintenance; install service releases; maintain desktop applications. Monitor network devices and LAN performance; elevate issues appropriately. Implement virus protection, detection, and remediation. Deliver basic training to end users on hardware/software use and best practices. Coordinate with hardware/software vendors for escalated support. Create and maintain documentation (installation, maintenance, troubleshooting, licensing, configuration, connectivity). Assist with AV setup for internal meetings and events. Recommend support improvements to the IT team and complete other duties as assigned. Required Qualifications 3+ years of professional IT experience with at least Level 2 proficiency. Proficiency with Windows and macOS desktop operating systems. Proficiency with Google Workspace and Microsoft 365 administration. Strong knowledge of computer hardware/software testing and troubleshooting. Experience with backup solutions, managed antivirus, copiers, SaaS apps, MDM, and technical documentation. Experience with Ethernet cabling (pulling, terminating, managing). Understanding of Windows Server environments (Active Directory, DHCP, DNS, Group Policy). Understanding of LAN/WAN technologies and common network devices (switches, routers, firewalls). Excellent customer service and communication skills. Associate’s or Bachelor’s degree in a technical field (or equivalent experience). Helpdesk experience; CompTIA A+ and Network+ certifications; basic understanding of the OSI model. Work Environment and Physical Demands This role operates in a professional office environment and requires the ability to stand, walk, and use standard office equipment. Employees may be required to remain in a sitting or standing position for prolonged periods and may need to lift up to 20 pounds at times. Physical demands include close, distance, color, peripheral, and depth vision; the ability to adjust focus; and compliance with safety protocols. Work Schedule This is a full‑time position that requires a flexible, occasionally non‑traditional schedule (including evenings, weekends, and holidays as needed). Supervisor Responsibilities This position does not require supervisory responsibility. Travel This position does not require travel. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Inclusion Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military, or any other characteristic protected by federal, state, or local law. Benefits Medical Insurance options: PPO & HDHP; Dental and Vision Insurance; HSA, HRA, and FSA options; 401k Retirement Plan; Company paid Life Insurance Policy and Disability Coverage; Voluntary Critical Illness and Life Insurance Policies; Company Paid Employee Assistance Program; Paid Parental Leave for 12 weeks; Discount off Meow Wolf Gift Shop Merch and Cafes; Admission to Meow Wolf attractions for employees and guests. #J-18808-Ljbffr MW California, LLC