Entry-Level Automotive Service Advisor

Job Description

Job Description

Start Your Career in the Automotive Industry with a Company That's Been Trusted Since 1952!

Kittle's Garage is seeking a motivated, dependable, and customer-focused Entry-Level Automotive Service Advisor to join our team.

This position is ideal for someone who enjoys helping people, communicates professionally, stays organized, and wants to build a long-term career in the automotive service industry.

Previous automotive experience is not required. We are willing to train the right person who demonstrates a strong work ethic, attention to detail, excellent communication skills, and a genuine desire to learn.

Customer Service & Communication

• Greet customers professionally and provide a welcoming service experience.

• Listen carefully to customer concerns and accurately document vehicle symptoms, conditions, and service requests.

• Communicate with customers by phone, text, email, and in person.

• Provide timely updates regarding vehicle inspections, repair recommendations, estimates, and completion times.

• Explain recommended maintenance and repairs in a clear, understandable manner.

• Follow up with customers regarding previously recommended services and their overall experience.

Service Coordination & Administration

• Schedule appointments and assist with vehicle check-in and pickup.

• Create and maintain accurate repair orders and customer records.

• Coordinate with technicians to ensure customer concerns are properly communicated and addressed.

• Review digital vehicle inspections, photographs, and technician findings.

• Prepare estimates and present repair recommendations for customer authorization.

• Document customer approvals, declined services, and communication history.

• Assist with invoicing, payment processing, and vehicle delivery.

• Maintain organized records and follow established shop procedures.

Teamwork & Professional Development

• Work closely with technicians and management to keep repairs progressing efficiently.

• Help maintain a clean, organized, and professional customer service area.

• Participate in ongoing automotive service, customer communication, and technical training.

• Develop the skills necessary to become a knowledgeable, professional Automotive Service Advisor.

• Excellent customer service and interpersonal communication skills.

• Dependable attendance, punctuality, and a professional attitude.

• Strong organizational skills and attention to detail.

• Comfortable using computers, learning software, and communicating electronically.

• Ability to manage multiple tasks and prioritize responsibilities in a busy environment.

• Willingness to ask questions, accept feedback, and continuously improve.

• Ability to explain information clearly and professionally.

• Comfortable discussing estimates, pricing, and recommended services with customers.

• Ability to work independently while contributing to a team.

• Valid driver's license and an acceptable driving record if assigned vehicle-driving duties.

Experience in retail, hospitality, customer service, sales, scheduling, or office administration is a plus. Automotive experience is helpful but not required.

• Hands-on training and mentorship from experienced automotive professionals.

• Opportunities for ongoing automotive and customer service education.

• A structured path toward becoming a professional Automotive Service Advisor.

• Exposure to modern automotive technology, digital vehicle inspections, and shop management systems.

• Opportunities for professional development and industry certifications.

• A professional, team-oriented work environment.

• The opportunity to build a career with an established independent automotive repair facility serving Central Arkansas for more than 70 years.

Monday–Thursday: 7:00 AM – 6:00 PM
Friday: Occasional Fridays required based on business needs
Saturday & Sunday: Off

This position offers a primarily four-day workweek with a consistent schedule. However, availability to work occasional Fridays is required to support customer service operations, staffing coverage, and business needs.

Candidates must be dependable, punctual, and flexible with scheduling when additional coverage is necessary.

At Kittle's Garage, our Service Advisors play an essential role in creating an exceptional customer experience. They serve as the connection between our customers and technicians, ensuring that vehicle concerns are understood, recommendations are clearly explained, and customers remain informed throughout the repair process.

We believe successful Service Advisors are developed through training, communication, accountability, and a commitment to doing what's right for the customer.

Whether you're beginning your career, transitioning from retail or hospitality, or looking for an opportunity to grow in the automotive industry, we'd like to hear from you.