Medical Support Assistant (Advanced)

Medical Support Assistant (Advanced)

The Advanced Community Care MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. The primary duties of the Medical Support Assistant (Advanced) may include but are not limited to:

• Develops/maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
• Assists with communications during the inpatient to outpatient discharge.
• Communicates with non-VA medical facilities.
• Facilitates/processes secure messaging with the patient and team.
• Notifies patients of normal lab results.
• Develops and manages a tracking system for follow up care such as consults, tests, etc.
• Participates in team huddles and team meetings to manage and plan patient care.
• Sets priorities and deadlines
• Adjusts the flow and sequencing of the work to meet team and patient needs.
• Works with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record.
• Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).
• Manages electronic wait list to verify and validate accuracy and resolve issues.
• Participates and provides input in problem solving on operational issues or procedures in team meetings.
• Performs administrative follow up actions.
• Participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
• Evaluates patient information and clinic schedule lists to determine whether patient is vested.
• Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.

Work Schedule: Monday - Friday, 8:00am - 4:30pm, subject to change based on Agency needs.

Recruitment Incentive (Sign-on Bonus): Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Available

Virtual: This is not a virtual position.

Functional Statement #: 00129-F

Permanent Change of Station (PCS): Not Authorized