Commercial Sales Associate II- Institutional Commercial Real Estate Lending (US)

Work Location: Boca Raton, Florida, United States of America Hours: 40 Pay Details: $23.25 - $30.75 USD The Commercial Sales Associate II provides ongoing Commercial Customer service documentation and loan system support as the Relationship Teams liaison on assigned accounts. Responsibilities Manage and process overdrafts and prepare packages daily for review within appropriate timeframe that adheres to audit credit policy/procedures. Manage & maintain financial reporting requirements within Team's portfolio; financial request letters, tracking and scanning within appropriate timeframe that adheres to audit credit policy/procedures. Manage and assist with processing covenant compliance for Credit Management approval. Manage and assist with tracking the receipt and scanning of Insurance Certificates. Review and track various RM reports and follow-up with RM/CS on clearing delinquencies, maturities and financial/loan exceptions. Manage and monitor Good Faith Reports. Manage & follow-up to ensure new loans, renewals and modifications are booked & scanned correctly in all TD systems. Assist with the deposit and loan account transferring between RM's. Monitor the loan and deposit accounts to ensure the correct RM is assigned to their accounts. Assist and follow-up on loan payoffs. Salesforce/nCino: Assist in adding Entities/Opportunities, including research of data while ensuring data accuracy. Process and monitor Servicing Requests. Process advances, internal transfers, paydowns and payments in LT with proper authorization. Process and track fees. Scan credit/loan information to DocMan. Prepare T&E Expense Reports for self and/or team – adhere to Expense Policy process & procedures. Process invoices for payments. Provide professional and efficient service to external and internal customers. Analyze transaction structure. Provide customer service functions. Provide administrative support to Relationship Managers. Assist the Relationship Manager(s) in closing loans, including assisting to clear conditions of closing, aiding in the preparation of the closing packages and organizing the loan closing package. Provide financial statement support, including uploading and tracking of statements. Process payments, advances, pay-downs, wires and line of credit adjustments. Support Relationship Team with reporting, loan activities, delinquencies, correspondence preparation and tracking in loan information. Supports Relationship Managers with reporting, including pipeline, loan closing and other input on the Bank loan origination platform. Prepare correspondence and provide administrative support. May act as the initial customer service contact and may initiate and facilitate customer research (depends on complexity and nature of issue) ensuring a comprehensive solution to the customer is provided. Processes customer transactions as necessary. Interacts with external customers as needed. Provides notary services as needed. Processes more complex payments, advances, pay-downs, wires and line of credit adjustments. Initiates and facilitates customer research on complex issues. Assists Relationship Team with clearing and management exceptions. Serves as a resource for mentoring Commercial Sales Associates. Prepares correspondence under the direction and review of the Relationship Managers and Commercial leadership. Assists in the development and making recommendations of procedures and process flow. May generate and distribute reports to the Relationship management team, including daily and monthly reporting. Acts as the initial customer service contact and may research more complex customer requests or transactions, provides notary services for customers as needed. Qualifications High school diploma or equivalent experience. 2+ years related experience required. Strong knowledge of commercial lending products, credit policy, loan documentation and administration requirements, and legal and regulatory guidelines. Strong knowledge of commercial lending policy and procedures, including lending authority, loan structures, risk ratings, loan to value ratio and other related information. Strong knowledge of commercial rate changes, billing processes, reading transaction histories, explaining late fees and interpreting the technical details of the loan system for customers and Relationship Team. Strong customer service skills. Analytical, problem solving and organizational skills. Strong attention to detail, including ability to review large amounts of detailed documents for accuracy. Excellent communication skills, both verbal and written. PC skills required (Word, Excel, PowerPoint). Knowledge of Relationship Team systems and software. Ability to multi-task along with strong attention to detail. Ability to learn new tasks and systems at a fast rate. Physical Requirements Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%. Domestic Travel – Occasional International Travel – Never. Performing sedentary work – Continuous. Performing multiple tasks – Continuous. Operating standard office equipment – Continuous. Responding quickly to sounds – Occasional. Sitting – Continuous Standing – Occasional Walking – Occasional Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Never Squatting – Occasional Bending – Occasional Kneeling – Never Crawling – Never Climbing – Never Reaching overhead – Never Reaching forward – Occasional Pushing – Never Pulling – Never Twisting – Never Concentrating for long periods of time – Continuous Applying common sense to deal with problems involving standardized situations – Continuous Reading, writing and comprehending instructions – Continuous Adding, subtracting, multiplying and dividing – Continuous. Equal Opportunity Statement TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at View email address on click.appcast.io . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. #J-18808-Ljbffr TD Bank, N.A.