Service Coordinator

We are seeking a highly organized and customer-focused Service Coordinator to support our commercial service operations. This role is responsible for scheduling technicians, coordinating service calls, communicating with customers, managing work orders, and ensuring a seamless service experience from dispatch through invoicing. The ideal candidate thrives in a fast-paced environment, has strong multitasking skills, and enjoys working with both customers and field technicians. Experience with ServiceTitan is highly preferred. Key Responsibilities Schedule and dispatch service technicians for maintenance, repair, and emergency service calls. Coordinate technician schedules to maximize efficiency and productivity. Communicate with customers regarding appointment scheduling, technician arrival times, and service updates. Create, update, and close work orders within ServiceTitan or other service management software. Monitor technician progress throughout the day and adjust schedules as priorities change. Coordinate emergency service requests and assign technicians accordingly. Maintain accurate customer records and service history. Verify completed work orders for accuracy prior to invoicing. Assist customers with service requests, billing inquiries, and follow-up communication. Coordinate warranty work, preventive maintenance visits, and recurring service agreements. Work closely with sales, project management, and operations to ensure customer satisfaction. Maintain service reports, scheduling logs, and department documentation. Support continuous improvement of dispatching and scheduling processes. Qualifications 2+ years of experience in service coordination, dispatching, customer service, or scheduling. Experience within the commercial construction, overhead door, dock equipment, automatic door, gate, HVAC, electrical, plumbing, or service industry preferred. ServiceTitan experience strongly preferred. Excellent communication and customer service skills. Strong organizational and time management abilities. Ability to prioritize multiple tasks in a fast-paced environment. Proficient with Microsoft Office (Outlook, Excel, Word). Ability to work collaboratively with technicians, customers, and internal departments. Preferred Experience Automatic doors Access control systems Gate operators Commercial service operations Dispatching field technicians Strong attention to detail Excellent verbal and written communication #J-18808-Ljbffr