Sales Support Specialist

Inside Sales Representative

Established over 70 years ago, Nelsen Corporation, a family-owned business, has grown to become one of the world's leading OEMs and distributors of residential and commercial water treatment systems and components, and drinking water products. From its headquarters in Medina, Ohio, and additional distribution and manufacturing facilities in Arizona, Texas, Florida, and Wisconsin, Nelsen serves professional dealers in the United States and worldwide.

Nelsen Corporation is seeking an outgoing, positive team member who will assist our Inside Sales team to develop strong relationships and ensure exceptional customer service to both our internal and external customers! Our Inside Sales team has come from all types of industries and career backgrounds; we have one of the best training programs in the industry!

Why join the Nelsen Team?

Our team is made up of hardworking, talented people in an exciting and fast-growing industry. Offering full-time opportunities, working Monday through Friday, our employees enjoy competitive pay, benefits and an exceptional work-life balance.

Work Schedule: Monday through Friday, 8:00AM-5:00PM; No weekends.

Work Location: 5151 Portside Dr. Medina, OH 44256

Pay: From $24.00 per hour; pay commensurate with experience and skills.

Benefits

• Benefits start the first of the month following 60 days of employment
• Health and wellness benefits eligibility, including medical, dental, vision, 401k, company-paid short/long term disability, life insurance, and more
• 80 hours (prorated for first year) paid time off (PTO), 120 hours the next year

Essential Duties and Responsibilities

Customer Service

• Communicate with customers via email, telephone, and text.
• Respond to customer inquiries.
• Take or make calls to customers when Account Managers are unavailable.
• Assess customer problems; resolve issues and provide solutions or escalate to the appropriate person.
• Provide customer feedback to Sales management.

Administrative Processes

• Enter orders for select assigned accounts.
• Assist with processing or completing orders during peak periods.
• Maintain accurate customer information in the enterprise resource planning (ERP) database.

Qualifications and Competencies

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to interact effectively with all levels of the organization and customer base
• Computer literate, with proficiency of Microsoft Office applications (Excel, Outlook, Word).
• Possess self-motivation, strong work ethic, and time management skills.
• Must pass a pre-employment background check and drug screen.

Education and Experience

• High School Diploma or equivalent required.
• 2+ years of experience in Customer Service/Sales/Office Administration.
• Previous customer relationship management (CRM) system experience preferred.