Program Coordinator, AmeriCorps Seniors Programs

Job Overview This position is responsible for coordinating the day-to-day activities of the AmeriCorps Seniors national service programs sponsored by Catholic Charities West Michigan. Key responsibilities include volunteer recruitment, onboarding, orientation, placement, and ongoing support; facilitating volunteer in-service trainings; planning and executing recognition and special events; and maintaining organized, accurate documentation in compliance with federal, programmatic, and agency requirements. This position travels throughout Lake, Muskegon and Newaygo Counties. Wage Range $16.00/hour - $18.50/hour based on relevant experience Responsibilities Build awareness of national service and AmeriCorps Seniors programs to recruit and retain qualified volunteers. Recruits, screens, enrolls, orients, and places volunteers in appropriate service assignments in accordance with program requirements. Monitors volunteer placements and provides ongoing support to volunteers and station staff to promote positive service experiences and program effectiveness. Collects and maintains required volunteer, client, student, and station documentation in accordance with federal, programmatic, and agency requirements. Maintains organized, accurate, and current volunteer and program records. Coordinates and facilitates volunteer orientations, in-service trainings, meetings, and educational opportunities. Assists volunteers with accessing resources and training opportunities that support effective service delivery. Reviews and processes volunteer service documentation and other required program forms. Assists with collecting program data, evaluations, and feedback from volunteers, clients, students, teachers, caregivers, and station staff. Plans, coordinates, and implements volunteer recognition activities, appreciation events, and special program events. Maintains confidentiality and safeguards sensitive volunteer, client, student, and agency information. Drives for Agency business. Performs other special project assignments at supervisor’s request. Qualifications Ability to streamline workflows using technology to accomplish goals efficiently and effectively. Willingness to learn and improve technology skills including Chromebooks, VIS, BambooHR, and Zoom. Ability to build positive relationships with older adults, community members, and professional partners. Strong communication skills in both one‑on‑one and public settings. Ability to maintain organized, accurate, and complete documentation in alignment with all federal and program requirements. Ability to travel throughout Lake, Muskegon and Newaygo Counties. Knowledge of Microsoft Office Suite and related programs. This position requires reliable transportation as drives for agency business. Must have a valid driver’s license and good driving record with zero work restrictions. Must have personal auto insurance as required by law with minimum bodily injury coverage limits of $250,000 per person/$500,000 per incident or $500,000 combined. Must be willing to work irregular hours including evenings, holidays, and weekends. Must submit to agency approved background checks. Education A high school diploma or general educational development (GED) is recommended. A bachelor's degree in human services, education or a related field is highly preferred. Experience A minimum of 1 year of prior work experience working with older adults is strongly preferred. A minimum of 1 year of prior work experience working with technology and maintaining accurate documentation is required. A minimum of 1 year of prior work experience planning and executing events is strongly preferred. A minimum of 1 year of prior work experience in customer service field is required. Professional Certificates, Licenses, Registrations None required. Supervisory Responsibilities This position does not have supervisory responsibilities. Physical Demands While performing the duties of this position, the staff member is regularly required to talk and/or hear. The staff member is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The staff member, on occasion, may be asked to move or lift items up to 40 pounds in weight. Work Environment This position is primarily office based, however, on occasion may require travel to other Agency offices as required by position responsibilities and/or agency management. This position will be routinely exposed to typical office noise levels and/or exposure to various weather conditions. Professional Development and Additional Expectations The qualifications listed above are guidelines for selection purposes; alternative qualifications may be substituted if sufficient to perform the duties of the job. Equal Opportunity Statement CCWM is an equal opportunity employer, subject to all federal and state laws as applicable to a religious Agency. #J-18808-Ljbffr