Receptionist - Level 1

Receptionist

First point of contact for all those entering the workplace. Greet them with a friendly and welcoming demeanor, engaging with eye contact. Issue visitor passes and follow security protocols. Escort visitors to the proper location. Make a memorable first impression by answering the telephone in a professional manner. Focus on delivering an elevated hospitality experience by providing a genuine, authentic yet professional interaction with everyone. Provide recommendations and solutions across the organization. Knowledge of the building, workplace, and neighboring areas. Aware of key contacts and how to reach FM, AV, Catering teams for requests and escalations as needed. Arrange and confirm recreational, dining, and business activities on behalf of the requestor. Manage janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed. Escalate inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner. Provide support for the team as directed including office supply management, meeting coordination, and equipment care. Create customized client materials that follow brand guidelines. Proactive in nature. Anticipates the needs of our guests/clients and offers solutions or support without asking. Takes ownership of tasks or issues and follows up to ensure it is complete/closed. Demonstrates emotional intelligence among interactions. Communicate daily with executive assistants, key bookers and at times, COOs and other C-Suite Executives. Organize and manage on-site events and activations, as needed. This includes securing event space, set up and tear down of the room, and delivery of supplies. Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building. Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval. Evaluate and select solutions from established options. Impact team through the quality of the services or information provided. Follow standardized procedures and practices and receives regular but moderate supervision and guidance. Manage all requests for meeting reservations, catering, AV and similar service support needs. Oversee. Ensure all details are accurate in our meeting room booking system and updated as reiterations are sent in. Actively monitor the workplace experience mailboxes, ensuring all emails are responded to and actioned within 24 hours. Provide catering menus to bookers and be proficient in answering their questions. Attention to detail is critical in indicating dietary and allergen requests. Proactively researches our clients and visitors and communicates to the team when VIPs are visiting. Preferences are indicated and standard arrival template is shared.

High School Diploma or GED with 0-2 years of job-related experience. An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required. Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval. Ability to explain detailed and complicated information within the team in a clear and concise manner. Advanced knowledge of Microsoft Office products. Strong organizational skills with a robust inquisitive mindset.