Contact Center Customer Service Representative

You.

You bring energy, exceptional customer service skills, and a friendly voice to your work as a Contact Center Customer Service Representative.
You know how to be professional. You know how to work quickly. You know how to stay on task.
You're great at what you do, but you want to be a part of something even greater. Because while you believe in the strength of the individual, you know the power of the team is invincible.

Us.

Primary Health Medical Group is Idaho's largest independent medical group, specializing in family practice and urgent care. With multiple locations throughout the Treasure Valley, we are able to offer patient-centered care where medical decisions respect the unique needs of each patient and their families.

Benefits are one of the ways we support and encourage the health and well-being of you and your family. But health is more than just physical. We also promote a positive work-life balance and offer flexible scheduling options. We provide a comprehensive benefits package available to most employees, which includes:

• Medical coverage with a broad range of plans to offer more personalized coverage
• Dental coverage with two plan options
• Voluntary vision insurance
• Life, disability, and long-term care insurances
• 401(k) with an employer match
• Employee Assistance Program (EAP) available to all employees and their dependents at no cost
• Generous paid time off (based on position hours)
• Bonus opportunities

We.

Together we'll align our mission, service standards, workplace, and careers.
We will flourish with teamwork, celebrate our company culture, and encourage an atmosphere of positivity and fun.
We will strive to be the medical provider of choice, offering continuity of care and expanding to meet the needs of a growing community. We will do this together as a team with integrity and respect for our patients and each other.

Your day.

As a Contact Center Customer Service Representative, you need to know how to:

• Have the highest quality customer service on the phone
• Determine patient needs and direct them appropriately
• Receive, answer, and respond to telephone calls from patients and their representatives
• Perform data entry of demographic and insurance information
• Schedule and register patients, including accurately collecting required data
• Answer questions and give information on the telephone within the scope of practice. Refer all other questions to the specified departments as needed.
• Update new insurance information as received
• Perform other duties as assigned

Your experience.

We hire people, not resumes. But we also expect excellence, which is why we require:

• High school diploma or equivalent
• Previous customer service. Healthcare experience is preferred. Electronic health record (EHR) experience is a plus.
• The ability to multitask in a fast-paced environment while keeping a professional and calm composure
• Computer proficiency and ability to use applicable software as required to perform the essential functions of the job
• Recommended vaccines to include annual Influenza

Your next move.

Now that you know more about being a Contact Center Customer Service Representative on our team, we hope you'll join us. At Primary Health, you will reaffirm your love for this work and why you were called to it.
Primary Health Medical Group is a Drug-Free and Smoke-Free Workplace. Employment is contingent upon successfully completing a background check and drug screening. While not mandatory, we strongly recommend that new hires stay current on vaccinations, such as the annual Influenza vaccine, and request that proof of immunization be provided or scheduled within two weeks of the start date.