Order Management Representative

1 day ago Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. Direct message the job poster from 24 Seven Talent. Customer Operations Associate (Temp-to-Perm) Pay: up to $28/hr (DOE) | Temp-to-Perm opportunity Industry: Wholesale / Apparel / Footwear About the Company We are a global company specializing in sports, lifestyle, and footwear products. Our brands are sold in multiple countries through both direct and wholesale channels. We value innovation, collaboration, and creativity, and offer employees opportunities for growth, learning, and development in a dynamic, fast-paced environment. Role Overview The Customer Operations Associate is responsible for managing and nurturing customer relationships, supporting a portfolio of key accounts, and ensuring timely order fulfillment. This role focuses on delivering a high-quality customer experience while collaborating with internal teams such as Sales, Distribution, Credit, and Operations. Primary Responsibilities Order Management & EDI Coordination Process EDI, manual, and B2B orders; provide confirmations/recaps and communicate any order impacts. Manage day-to-day order execution for assigned accounts to ensure on-time, in-full delivery. Handle cancellations, returns, credits, debits, and value-added service requests. Work cross-functionally to ensure smooth order flow in line with business and customer requirements. Validate EDI transactions and resolve discrepancies. Generate and analyze daily order reports and proactively address issues. Customer Service & Relationship Management Build and maintain strong relationships with key customers and internal teams. Serve as the primary point of contact for assigned key accounts, supporting escalations as needed. Create and maintain account SOPs for assigned customers. Assist with special projects or initiatives as assigned by management. Process Optimization & Automation Identify process inefficiencies and recommend improvements. Assist in implementing tools, technologies, and best practices to improve operational efficiency and reduce manual work. Qualifications & Experience 2+ years in Key Account management, Wholesale Customer Service, or Customer Operations. 2+ years of experience with end-to-end EDI order processing and troubleshooting. Salesforce and SAP experience a plus. Experience in Wholesale Customer Service or Operations in Apparel, Footwear, or similar industries preferred. Proficient in Microsoft Office, especially Excel. Strong analytical, problem-solving, and cross-functional collaboration skills. Ability to thrive in a fast-paced, evolving environment with multiple priorities. Seniority level Associate Employment type Full-time Job function Customer Service and Administrative Industries Retail Apparel and Fashion Referrals increase your chances of interviewing at 24 Seven Talent by 2x. Get notified about new Customer Associate jobs in Orange County, CA . #J-18808-Ljbffr 24 Seven Talent