Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I graduated from University of South Carolina and have been a State Farm agent for four years. Before becoming an agent, I worked in banking and logistics, which gave me a strong foundation in business and customer service. I’m also married with two sons—one currently in college at USC and the other living in Florida. In my free time, I love spending time on my boat, fishing, and traveling to National and State Parks.

Our office culture is laid back but built on accountability. Producers have the freedom to work how they want as long as they meet our office standards. We offer uncapped commission opportunities, giving team members the flexibility and earning potential to truly grow their careers.

I currently have a team of four, and we offer health insurance reimbursement along with a life insurance policy for team members. If you’re looking for a supportive, flexible environment where hard work pays off, this could be the right place for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Barry Johnson - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.