Assistant Director of Front Office

ASSISTANT DIRECTOR OF FRONT OFFICE - THE OVERVIEW
We need an exceptional and passionate Assistant Director of Front Office to join our team and support the Director of Front Office. The Assistant Director of Front Office is responsible for ensuring the operation of the Front Office, Guest Services, Bell Services, PBX and Concierge in a friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Union Experience Required.


WHO ARE WE


Generator is redefining social hospitality. Born in London, we've grown into a global brand with culturally connected spaces across Europe and beyond. Recognized as one of Fast Company's Top 50 Most Innovative Companies globally, we continue to challenge convention, evolve constantly, and raise the bar within our industry.

Backed by Brookfield, we are entering an exciting new phase of growth, with the scale and stability to strengthen our global position. At our core, we create safe, vibrant, and seriously social spaces inspired by the cities we call home - all driven by one simple mission: BE YOURSELF.


ABOUT PARAMOUNT HOTEL NEW YORK

Paramount Hotel is a New York City landmark located just steps from Times Square. Constructed in the French Renaissance style by Thomas W. Lamb in 1927, the building reflects the theatrical character of its neighborhood. The bustle of the street disappears as you step inside - with its two-story lobby, reflective fireplace, dramatic lighting, and rich textures, it sets the stage for a hip, indulgent experience. Recently updated but retaining its historical charm, the Paramount Hotel is standing out - as the only hotel near Broadway NYC with genuine personality.

What's the job?


NUTS AND BOLTS OF THE JOB

• Supporting and reporting into the Director of Front Office
• Take ownership of the guest journey to ensure that we create a truly unique Generator experience
• Attend FLSD training and pass on-site test for property
• Strive to continuously "raise the bar" by improving standards of performance, redefining the property experience by achieving outstanding customer satisfaction
• Ensure that our social spaces embody the Generator brand and culture
• Play a part in ensuring that there is a responsible person onsite at all times
• Build and lead a FOH team who get Generator and want to be themselves
• Ensure that your team remains up to date with all local, national and international trends
• Communicate effectively and appropriately in all directions so that the team understands its goals and is motivated to achieve them
• Have a comprehensive knowledge of and ensure compliance with all union, local legislation and regulations pertaining to your department

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

WHAT'S IN YOUR DNA

• Passionate for hospitality and the youth travel market
• Passionate for delivering excellent customer service
• Strong leadership skills with ability to coach, mentor, train and develop crew members
• Fluent in English and knowledge of a second language is desirable
• Hands-on experience in a previous Union Hotel.
• Ability to work in a fast-paced environment
• Available to work as reasonably needed in line with business requirements

YOUR ROCK STAR EXPERIENCE

• Previous experience working in the hospitality industry and in a similar role
• Minimum 3 years of customer service experience ideally in a hotel setting
• Conversant in at least one Property Management System

LOCAL EMPLOYEE BENEFITS

• 9 holidays
• Medical + Dental + Vision (subsidized contributions)
• Life & Disability (employer paid)
• Paid sick leave (56 hours per calendar year)
• Paid vacation (80 hours per calendar year)
• Commuter benefits
• Voluntary products: Voluntary Life, Legal Shield/ID Shield, Pet Insurance, Hospital Indemnity, critical illness, Accident Insurance and FSA

SO YOU THINK THIS MIGHT BE YOU?

That's cool. Send us your application in English, preferably via email. If you've got questions call us, or check where you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Employment Requirements: Employees must be able to furnish necessary identification providing eligibility to work in the United States as defined in the immigration Reform and Control Act of 1986 (IRCA). If hired, the employee must complete and submit an Employment Eligibility Verification (Form I-9) at the start of employment. This position does not offer sponsorship of Work Visas.

Generator is an Equal Opportunity Employer and Drug Free Workplace.


Join Us and help us achieve our Vision!