Senior Enterprise Help Desk & Escalation Lead
Business Management Associates, Inc
A management consultancy is seeking a Senior Help Desk & IT Support Specialist to provide advanced Tier II and III technical support for enterprise levels. You will manage end-user issues, facilitate hardware/software troubleshooting, and support Active Directory and Microsoft 365 platforms. The ideal candidate has over 20 years of experience in IT support within large regulated environments and will play a critical role in maintaining system reliability. Required qualifications include relevant degrees and various Microsoft certifications. #J-18808-Ljbffr Business Management Associates, Inc
$100.2k - $141.3k
RadNet, Inc. is seeking an IT Manager / Senior Network Engineer in College Park, Maryland. This strategic role involves leading network operations and mentoring team members... ...ensuring the stability and security of enterprise systems. The ideal candidate will have 10...Senior- ...solutions organization based in College Park is seeking a Senior Systems Engineer to lead technical operations in Microsoft M365 environments. The... ...and 3+ years supervising engineers. You will optimize enterprise environments, manage troubleshooting, and ensure performance...Senior
$105.79k - $141.05k
...cloud, edge, and AI workloads for enterprises, governments, and communities. At... ...ownership, deliver meaningful impact, and help shape the future of AI‑ready... ...being recommended for the role of Sr Lead Finance Analyst 342273. The Senior Lead Finance Analyst will play a critical...SeniorFull timeTemporary workRemote work- ...career-driven, and customer-focused Senior Linux and VMWare System... ...position supports the high-visibility Enterprise Infrastructure Services (EIS) organization... ...not limited to: Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis,...SeniorFull timeWork at office
$25 - $35 per hour
ServiceMaster Clean of Fraser Valley is seeking an experienced Senior Restoration Technician to join our team in Crofton. This role involves water mitigation, structural drying, and project leadership in the restoration process. We offer a competitive hourly rate of $2...SeniorHourly payLocal area- ...Job Description Job Description Enterprise Application Lead (IBM TRIRIGA / Maximo MREF) Location Within 50 miles of a NASA Center Brown Technologies is a rapidly growing company with a proven record of success supporting complex cutting-edge development programs...Remote jobTemporary workWork at officeFlexible hours
- ...We are seeking a Senior Systems Administrator... ...serve as the primary IT lead for our Lanham, MD office... ...part of a distributed enterprise IT operations team. This... ...Act as a key escalation point for complex technical... ...support enterprise-wide help desk operations Drive improvements...SeniorWork at officeLocal areaImmediate startFlexible hours2 days per week
- A leading quantum computing company is seeking a Staff Enterprise Proposal Writer in College Park, MD. This role involves crafting persuasive narratives for enterprise proposals by collaborating with cross-functional teams. The ideal candidate will have over 8 years of...SeniorRemote job
$50k - $290k
The Swift Group, LLC is seeking a Systems Administrator in College Park, MD. This role is crucial for supporting enterprise IT systems and infrastructure, requiring at least 15 years of experience along with a bachelor's degree in a technical field. Key responsibilities...Senior- ...services, which includes Tier 1 Help Desk, Tier 2 End User Support,... ...support; and management of escalation across all tiers. Position... ...allocation and minimal downtime. Leading the installation,... ...managing, and troubleshooting enterprise firewalls (e.g., Palo Alto,...SeniorFor contractors
- A technology leader in security is seeking a Firewall Engineering Architect to provide senior-level technical leadership for NASA’s enterprise security. This role involves overseeing firewall architecture, managing large-scale migrations, and mentoring a skilled engineering...Senior
- COMFORT SYSTEMS is seeking a highly skilled MECM System Administrator / Tier 3 Engineer to support enterprise-scale modernization within the Department of Defense. This role involves administering and optimizing Microsoft Endpoint Configuration Manager (MECM/SCCM) systems...Senior
- Johns Hopkins Applied Physics Lab is seeking a Senior Search Engineer to enhance our enterprise search capabilities. You will design search solutions across various platforms, improve user experience, and lead search architecture design. Ideal candidates have 6+ years...
- A major defense innovation laboratory in Laurel, Maryland, is searching for a Senior Embedded Systems & Hardware-in-the-Loop Engineer. This role involves leading teams to architect embedded systems, design custom electronics, and integrate real-time HWIL test systems. Candidates...Senior
- Peraton is seeking an experienced Enterprise Infrastructure Support Senior Systems Administrator (SA) in Laurel, MD. This full-time position supports key engineering contracts within the Intelligence Community, requiring an active TS/SCI clearance with polygraph. The ideal...SeniorFull time
- Leidos is seeking a Knowledge and Portal Management Lead to oversee SharePoint development and manage knowledge management activities. The role requires advanced expertise in SharePoint and related technologies, with a focus on Agile methodologies to improve operational...Senior
$100k - $227.5k
A leading defense technology organization in Laurel, Maryland is seeking a Project Leader to guide teams in developing AI solutions for national security challenges. The role requires at least a bachelor's degree in a relevant field and significant experience in project...Senior- Halvik in Greenbelt, Maryland, is seeking a Lead to oversee daily operations of the SEWP Procurement and Contract Execution team. This role requires managing help desk workflows and being the primary liaison between contract holders and NASA. The ideal candidate will have...SeniorContract work
- A leading technology services provider is seeking a Senior Proxmox Cluster Administrator to manage critical virtualized environments in College Park, MD. The role focuses on hands-on operations, ensuring platform reliability and security posture, and includes responsibilities...SeniorFull time
- Ardent is seeking a Senior Cybersecurity Program Manager based in Lanham, MD. In this on-site position, you will lead the day-to-day operations and strategic execution of the IRS Cybersecurity Fraud Analytics and Monitoring program. The ideal candidate has a Bachelor's...Senior
- The Rehancement Group, Inc. (TRG) is seeking a Senior Logistics Analyst to support Naval Aviation programs at NAS Patuxent River, MD. The role requires strong logistics analysis, organizational skills, and the ability to work closely with the U.S. Navy. Candidates must...SeniorFull time
$135k - $216k
A federal cybersecurity firm is seeking a Tier 2 Cyber Incident Response Team Shift Lead in Beltsville, MD. This role involves leading a 24/7 team, performing advanced analysis, and ensuring the effectiveness of cyber incident responses. Candidates should possess significant...SeniorShift workAfternoon shift$101.98k - $112.18k
The American Physical Society is seeking a Senior Editor for Physics Today in College Park, Maryland. In this role, you will lead the editing team to create engaging and relevant content for a scientifically literate audience, leveraging your PhD and extensive editorial...SeniorFlexible hours$215k
A technology firm is seeking a Systems Engineer VI responsible for supporting mission operations and transitioning legacy systems to new technologies. Candidates should possess a Bachelor's degree in a relevant field and at least 20 years of systems engineering experience...Senior- Space and Earth Science Data Analysis is looking for a full-time Senior Science Writer/Managing Editor at NASA's Goddard Space Flight Center in Greenbelt, Maryland. The role involves oversight of content delivery across various platforms, managing a team of writers, and...SeniorFull time
- Leidos is seeking a Senior Network Engineer in Laurel, Maryland to support mission-critical national security programs. In this role, you will lead network troubleshooting, design scalable architectures, and evaluate emerging technologies. The ideal candidate has 12-15...SeniorFlexible hours
- ...support in Infrastructure Management for a Senior System Administrator, with strong... ...CA ServiceDesk, etc.) Providing remote help desk and server support to remote office administrators... ...with internal IT teams and vendors in escalation and troubleshooting. Act as technical...SeniorContract workWork at officeImmediate startRemote workMonday to Friday
$135k - $216k
...Enterprise Infrastructure Support Senior Systems Administrator (SA) Job Locations US-MD-Laurel Requisition ID 2026-166943 Position... ...to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative...SeniorFull timeContract workShift work- A prominent automotive service provider in College Park, Maryland, seeks a Body Shop Manager to oversee operations. Responsibilities include increasing sales and profits, training staff, and ensuring high-quality service repairs. Candidates must have 5-8 years of automotive...Senior
$104k - $166k
...Integration Engineer - Senior Job Locations... ...Administration, Peraton helps deliver the systems and... ...) Provide point of escalation for Site Space conflicts... ...galaxy. As the world's leading mission capability... ...integrator and transformative enterprise IT provider, we...SeniorContract workFor contractorsWork at officeShift work
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