Moncrief Heating & Air - Warehouse Manager

What You'll Do

The Warehouse Manager is responsible for overseeing warehouse operations across our Alpharetta and Marietta locations, with Alpharetta serving as the primary home base. This role supports multiple warehouse locations by managing inventory, warehouse teams, fleet vehicles, facilities needs, vendor relationships, and operational processes to ensure each location runs safely, efficiently, and in alignment with Ace Hardware Home Services standards.

This position plays a key role in supporting field productivity, maintaining inventory accuracy, minimizing fleet downtime, and ensuring our teams have the tools, materials, vehicles, and processes needed to provide an exceptional customer experience.

Responsibilities include:

• Lead and support warehouse operations across multiple locations, ensuring consistency, accountability, and adherence to company standards.
• Manage and provide direction to warehouse team members, including training, coaching, performance management, timecard approval, and PTO approval in accordance with HR standards.
• Partner with local leadership to align warehouse operations and fleet programs with AHHS/Ace platform standards, processes, integrations, and controls.
• Oversee daily warehouse activities, including inbound and outbound inventory, stocking, receiving, transfers, order fulfillment, truck stock, and logistics coordination.
• Maintain accurate inventory levels through cycle counts, audits, reconciliation, stock rotation, and inventory control procedures.
• Implement best practices and standardized operating procedures to improve warehouse efficiency, productivity, safety, and service levels.
• Manage fleet-related responsibilities, including vehicle maintenance, registrations, spare vehicles, fleet turnover, vendor coordination, and communication with fleet service providers.
• Support facilities management, including maintenance, repairs, contractors on-site, vendor relations, and general upkeep to ensure safe, clean, and efficient warehouse operations.
• Build and maintain strong relationships with vendors, suppliers, fleet partners, and internal business partners.
• Monitor warehouse performance, inventory accuracy, productivity, and operational metrics to identify opportunities for improvement.
• Support budget management by reviewing warehouse-related expenses, identifying cost-saving opportunities, and optimizing labor, equipment, space, and resources.
• Promote and maintain a safe working environment by enforcing safety standards, conducting safety checks, and ensuring compliance with organizational policies and applicable regulations.
• Lead continuous improvement efforts to streamline warehouse processes, improve field support, and enhance overall operational performance.

What You Need to Succeed

• Minimum of 5 years of warehouse management, supply chain, logistics, or related operational experience.
• Experience managing multi-location warehouse operations required.
• Previous home services experience strongly preferred, including HVAC, plumbing, electrical, or similar field-service industries.
• Fleet management experience required, including maintenance coordination, vendor communication, vehicle tracking, and related compliance processes.
• Strong knowledge of inventory control, warehouse operations, purchasing, receiving, logistics, and vendor management.
• Experience leading, coaching, and developing warehouse teams.
• Ability to standardize processes, manage multiple priorities, and drive accountability across locations.
• Strong organizational, communication, problem-solving, and decision-making skills.
• Ability to collaborate with field leadership, operations, service, install, customer experience, vendors, and corporate partners.
• Experience using ServiceTitan or similar inventory/field service software preferred.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• A valid driver's license with at least 3 years of US driving experience, is required for this role

Physical Requirements

• Ability to work in warehouse environments with exposure to varying temperatures.
• Ability to stand, walk, bend, kneel, stoop, reach, push, pull, and lift throughout the workday.
• Ability to lift and carry up to 50 pounds on a regular basis and occasionally up to 100 pounds.
• Ability to travel between the Alpharetta and Marietta locations as needed.
• Ability to work flexible hours based on business needs.

This position is not eligible for employment visa sponsorship now or in the future.

Work Location

This role will support both the Alpharetta and Marietta locations, with Alpharetta serving as the primary home base. Regular travel between locations will be required.