Receptionist 1

ESSENTIAL DUTIES AND RESPONSIBILITIES Answer incoming telephone calls, determine caller purpose, forward calls to appropriate personnel, and route Epic Messages to nursing and provider as appropriate. Retrieve messages from voicemail and forward to appropriate personnel. Answer questions about the organization, physicians, and available services, providing callers with address, directions, and other information as appropriate. Welcome on‑site visitors, determine nature of business, and announce visitors to appropriate personnel; monitor visitor access and issue passes when required. Receive, sort, and route mail, and maintain and route publications. Order, receive, and maintain office supplies. Maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes. Create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary. Perform other clerical duties as needed. Epic Scheduling and Registration Schedule patient appointments. Responsible for EMR Electronic Medical Records registration check‑in processes in Epic. Load, verify and update patient demographics. Scan, load and verify insurance coverage. Collect signed HIPAA and consent for treatment documents, update the interactive face sheet, and send documents to Medical Records for scanning. Review all alerts in Epic and refer patient to a PFC when necessary. Collect co‑payments and other self‑pay obligations when required and post them in Epic during patient registration. Provide patients with an estimated self‑pay obligation when appropriate. Perform cashiering functions for online payment posting within Epic. Process payments and deposits by adhering to the system's Cash Handling Policy. Complete daily closing report and balance individual cash drawer at the end of each day. Perform petty cash count in and out daily and record appropriately. Assist patients with MyChart sign‑up and activation. Reply to MyChart messages in a timely manner, closing messages when complete. Safeguard patient privacy and confidentiality per MHS policies. Prep routes daily for upcoming appointments for frontline registration. Review daily work queues and correct identified patient registration errors. Utilize Epic waitlists based on provider preference. Review and update no‑shows and cancellations for the day. Education and/or Experience High School diploma or equivalent preferred. Previous medical reception or reception experience preferred. Certification/Licensure N/A Other Skills and Abilities Understands and demonstrates Critical Moments of Service techniques and standards. Ensures reception and lobby areas are well maintained and clean. May be required to work flexible hours and overtime during peak hours. May perform all other duties as assigned. May be responsible for working in alternate locations. Basic knowledge of keyboard skills and medical terminology preferred. Good interpersonal and written communication skills. Basic knowledge of Epic preferred. Level of Supervision Some independent judgment is required, but alternatives are limited by standard practices or procedures. Pay Range $16.89 - $25.33 Equal Opportunity Employer Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #J-18808-Ljbffr