Client Experience Representative

Job Description

Job Description

World Class Medicine.
Purpose-Driven Partnership.

Veritas Veterinary Partners offer exciting career opportunities in state-of-the-art facilities across the U.S. Our hospitals are staffed by board-certified specialists, create a collaborative environment where you can work alongside like-minded, caring professionals. If you're passionate about veterinary medicine, this is your chance to thrive in a dynamic, high-quality setting.

At Veritas Veterinary Partners, our mission is to build a network of trust and opportunity for veterinary professionals nationwide. We specialize in supporting Specialty and Emergency care hospitals, aligning with your unique goals and medical standards. Veritas, founded by Thomas Scavelli, DVM, DACVS, is dedicated to recruiting top-tier talent and fostering collaboration within our community. With a focus on exceptional care, we bring together highly trained veterinarians, technicians, and teammates committed to our patients' well-being.

We believe in Truth in Medicine and Trust in Partnerships , ensuring we always provide the highest standard of care. Come join us and make a meaningful impact on the community you serve.

Are you a client focused professional with a passion for delivering a gold-standard client experience? At GSVS, we're seeking an exceptional Client Experience Representatives to serve as the welcoming face of our hospital, setting the tone for every client interaction. In this vital role, you will ensure every visitor feels acknowledged, supported, and valued from the moment they walk through our doors.

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We're seeking self-starters who excel working independently but also collaborate seamlessly with our overnight patient care team. Professional, client focused team member to represent GSVS during overnight hours who takes pride in staying productive, proactive, and engaged throughout their shift. The ideal candidate is adaptable, maintains professionalism during both busy and quiet times, and ensures hospital protocols and policies are followed—delivering exceptional client care and teamwork in our dynamic emergency environment.

About Us: GSVS is a premier multispecialty veterinary practice, committed to the highest standards of patient care and client service. We offer a collaborative, growth-oriented environment where excellence is recognized and rewarded.

What You'll Do:

• Greet clients with professionalism, warmth, and empathy
• Actively listen to client concerns, acknowledge their needs, and provide compassionate support
• Facilitate smooth check-in and check-out processes
• Book appointments with attention to detail and efficiency
• Process payments and discuss financial matters with clarity, sensitivity, and respect
• Serve as a liaison between clients and clinical staff, ensuring seamless communication
• Contribute to a positive, team-focused environment

Who You Are:

• 2+ years of high-level customer service experience REQUIRED (veterinary or medical setting)
• Demonstrated ability to deliver gold-standard service in a fast-paced environment
• Exceptional communication, active listening, and interpersonal skills
• Compassionate, client-focused, and solutions-oriented
• Professional in appearance, demeanor, and work ethic
• Discreet, honest, and committed to confidentiality
• Eager to collaborate, learn, and grow within a supportive team
• Self-motivated

Schedule: Some holidays are required - our furry friends don't take days off!

• Sunday – Wednesday 9pm – 7:30am
• Wednesday 11pm - 8am and Thursday, Friday, and Saturday 8:30pm – 7:30am
• Sunday - Thursday 3:30pm - 12am

Salary: $18/hr - $22/hr depending on skills, experience, and credentials

GSVS is proud to offer the following benefits:

• Competitive salary based on your level of experience
• Health, dental, and vision insurance, with HSA option- some plans paid 100%
• Maternity/Paternity leave
• Retirement Plan - 401K with employer match
• Employee Referral Bonus
• Paid Time off
• Mental health support with Talkspace
• Uniforms provided
• Pet discount for medical care

Garden State Veterinary Services is located at 1200 Route 9, Woodbridge NJ 07095.

Ready to set the standard for client care? Apply today by sending your resume and cover letter​.

Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Applicants must be authorized to work in the U.S. All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required.

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