Residential Plumbing Outside Sales Representative

Job Description

Job Description

Description:

About Magnolia Plumbing, LLC

For over 75 years, Magnolia Plumbing, LLC has proudly served the DC metropolitan area, delivering reliable solutions for both residential and commercial customers across heating and cooling (HVAC), plumbing, wastewater management, and underground site utility work.

We believe the best service starts with the best people, so we hire the best and invest in their success.

Magnolia Plumbing, LLC is seeking a motivated, customer-focused, and results-driven Residential Plumbing Outside Sales Representative to join our growing team. This individual will be responsible for generating residential plumbing sales, meeting with homeowners, identifying plumbing needs, presenting service and replacement solutions, and building lasting customer relationships throughout the Washington, DC metropolitan area.

The ideal candidate will have strong sales and communication skills, a professional appearance, and the ability to build trust with homeowners while identifying opportunities to provide quality plumbing solutions.

Responsibilities

• Generate new residential plumbing business through assigned leads, customer referrals, networking, and prospecting opportunities.
• Meet with homeowners at residential properties to evaluate plumbing needs and identify potential service, repair, and replacement opportunities.
• Conduct customer consultations and present plumbing service recommendations based on the homeowner's needs.
• Prepare and present estimates, proposals, and pricing for residential plumbing repairs, replacements, and installation projects.
• Sell residential plumbing services, including water heater replacements, repiping, fixture replacements, drain and sewer services, leak repairs, and other plumbing solutions.
• Identify opportunities for additional services and upgrades while maintaining a customer-first approach.
• Build and maintain strong relationships with homeowners to encourage repeat business and customer referrals.
• Follow up with prospective customers on estimates, proposals, and pending sales opportunities.
• Effectively communicate the benefits, scope of work, and value of recommended plumbing solutions.
• Work closely with plumbing service technicians, dispatch, and management to ensure a smooth transition from the sales process to job completion.
• Coordinate with internal teams to ensure accurate job details, pricing, materials, and scheduling.
• Maintain accurate customer information, sales activity, estimates, and follow-up records within the company's CRM or service management software.
• Meet established sales goals, revenue targets, and performance expectations.
• Monitor sales pipeline activity and provide regular updates to management.
• Maintain knowledge of residential plumbing products, equipment, industry trends, and company services.
• Represent Magnolia Plumbing professionally while maintaining a positive customer experience.
• Participate in sales meetings, product training, and ongoing professional development.

• High school diploma or GED required.
• Minimum of two years of outside sales experience preferred.
• Previous plumbing, HVAC, home services, or residential construction sales experience strongly preferred.
• Knowledge of residential plumbing systems, products, repairs, and replacement services preferred.
• Proven ability to generate leads, develop customer relationships, and close sales.
• Strong negotiation, presentation, and customer service skills.
• Excellent verbal and written communication skills.
• Ability to explain technical plumbing solutions in a clear and understandable manner to homeowners.
• Strong organizational and time management skills.
• Ability to manage multiple leads, appointments, and sales opportunities simultaneously.
• Self-motivated with the ability to work independently and meet established sales goals.
• Professional appearance and customer-focused attitude.
• Comfortable conducting in-home consultations and presenting estimates and proposals.
• Proficiency with CRM systems, Microsoft Office, and mobile technology preferred.
• Valid driver's license and acceptable driving record required.
• Reliable transportation and willingness to travel throughout the assigned service territory.
• Ability to work flexible schedules, including occasional evenings or weekends as needed.
• Must successfully complete a pre-employment background check and drug screening.

Benefits & Culture  

• Medical benefits starting the first of the month, plus company-paid life insurance and long-term disability.
• Company contributions to 401(k) and HSA.
• Company-paid Employee Assistance Program (EAP) and mental health coverage.
• Company-paid Basic Life Insurance Policy.
• Paid time off (PTO) available from day one.
• Empowered environment: we trust you to own your work.
• Opportunity to pursue trade school and ongoing professional development.
• Safety Incentive bonus.

As part of our standard hiring process, this role requires completion of a background check and drug screening following an offer of employment.