Senior Service Contract Specialist (Brea)

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible.

The Senior Service Contract Specialist for Beckman Coulter Diagnostics is responsible the administration of service agreements along with time and material billings.

This position is part of the Client Services Department and is located in Brea, CA and will be Onsite . In Service Agreements, our vision is Dynamic Service for Customer Excellence. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

In this role, you will have the opportunity to:

• Support field operation partners to manage the day-to-day service requests, preventive maintenance and installations; Engage directly with external and internal customers over the telephone or via email
• Secure timely service agreement renewals for diagnostics instrument installed base in the US; Resolve disputes/discrepancies and/or handle customer complaints with regards to contracts
• Uses in-depth knowledge of customer contracts and products to take actions and achieve contract compliance; Maintains contract records and invoice customer contracts

The essential requirements of the job include:

• High school diploma or GED
• 1-2 years experience in Customer Service (email & phone inquiries with customers)
• Experience with Microsoft Office (Outlook, Excel, Word)

It would be a plus if you also possess previous experience in:

• Associate or Bachelor’s degree
• Working with Oracle and/or ServiceMax
• Working with Field Service Organizations

Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The hourly range for this role is $26.00 - $36.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay. 

We offer a comprehensive package of benefits, including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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