Epicor ERP/ Kinetic System Admin.

Our client is seeking an experienced ERP Systems Administrator to support and optimize a complex Epicor ERP environment spanning nine business units across the organization. The company is currently operating Epicor ERP 10 (on-premise) and is preparing for a strategic migration to Epicor Kinetic Cloud .

This role is ideal for a hands-on ERP professional who thrives in a collaborative environment, enjoys partnering with users and leadership teams, and possesses strong technical expertise in Epicor administration, SQL Server, and ERP infrastructure. The successful candidate will serve as a key member of the ERP team, helping maintain a stable and scalable environment while supporting the organization's ERP modernization initiatives.

Key Responsibilities

Epicor ERP Administration

• Administer and support Epicor ERP 10 and future Epicor Kinetic Cloud environments.
• Manage Epicor ICE Framework configurations, security, user access, and system settings.
• Monitor application performance and proactively identify opportunities for improvement.
• Support ERP operations across nine business units with varying business processes and requirements.
• Coordinate and execute system upgrades, patching, testing, and maintenance activities.
• Ensure ERP system availability, reliability, and optimal performance.

Kinetic Cloud Migration Support

• Participate in the organization's migration from Epicor ERP 10 on-premise to Kinetic Cloud.
• Collaborate with internal teams and external partners during planning, testing, deployment, and post-go-live activities.
• Assist with data validation, environment readiness, issue resolution, and user adoption efforts.
• Help identify opportunities to leverage new Kinetic functionality and best practices.

SQL Server Administration

• Administer Microsoft SQL Server environments supporting Epicor ERP.
• Perform database monitoring, optimization, and performance tuning.
• Troubleshoot database-related issues and system bottlenecks.
• Manage backup, recovery, and disaster recovery processes.
• Support reporting and data extraction requirements as needed.

Environment & Security Management

• Manage Development, Test, Training, and Production environments.
• Maintain ERP security, user roles, permissions, and compliance standards.
• Oversee system backups, patch management, and environment maintenance.
• Monitor integrations and interfaces between Epicor and other business systems.

User Support & Collaboration

• Serve as a trusted ERP resource for business users across multiple locations and departments.
• Troubleshoot application issues and provide timely resolution of support requests.
• Partner with Finance, Operations, Supply Chain, Manufacturing, and IT teams to improve business processes.
• Assist with user training, documentation, and continuous improvement initiatives.

Required Qualifications

• 5+ years of Epicor ERP administration experience.
• Strong experience supporting Epicor ERP 10 and/or Epicor Kinetic environments.
• Hands-on experience with Epicor ICE Framework administration.
• Strong Microsoft SQL Server administration and performance tuning experience.
• Experience managing ERP upgrades, patches, backups, security, and environment administration.
• Proven ability to support multiple business units and diverse user groups.
• Excellent troubleshooting and analytical skills.
• Strong verbal and written communication skills.
• Ability to work effectively in a collaborative, team-oriented environment.

Preferred Qualifications

• Experience supporting multi-site or multi-business-unit manufacturing organizations.
• Experience with Epicor Kinetic Cloud implementations or migrations.
• Knowledge of BAQs, BPMs, Dashboards, SSRS, and Epicor reporting tools.
• Experience with cloud technologies and SaaS applications.
• Manufacturing and distribution industry experience.

Desired Soft Skills

• Team-first mindset with a willingness to collaborate across departments.
• Strong customer service orientation and ability to build relationships with users at all levels of the organization.
• Effective communicator capable of translating technical concepts into business-friendly language.
• Self-motivated and proactive with strong organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

Location: 100% Remote (U.S.) No Sponsorship at this time, must be GC or USC at the time of employment.

Employment Type: Direct Hire / Full-Time

Travel: Less than 10% (Occasional travel to business units as needed)