Virtual FSR (Bilingual Preferred)

Job Description

Job Description

Virtual Teller ( Bilingual English/Spanish Preferred)

Join the Most Loved Credit Union

Cyprus Credit Union is seeking a full-time Bilingual Virtual Teller to join our team. Are you passionate about helping people, building relationships, and identifying solutions that improve financial well-being? Do you thrive in a sales and service environment where every interaction is an opportunity to make a difference? If you're looking to join a respected financial institution that offers professional growth, career advancement, and a supportive team culture, we'd love to hear from you.

The future of Cyprus Credit Union is only as bright as our team. We employ dedicated professionals who are committed to delivering exceptional member experiences while living the values that make credit unions unique. To attract and retain top talent, we offer competitive compensation, comprehensive benefits, career development opportunities, and a culture that values collaboration, community involvement, and continuous growth.

As a Virtual Teller, you'll earn competitive pay based on experience and qualifications, along with opportunities for bonuses and incentives. Additional pay is available for employees who are fluent in both English and Spanish. We also offer comprehensive benefits for both full-time and part-time employees, including health, dental, vision, and life insurance plans, a 401(k) and retirement savings plan, 12 paid holidays, a paid day off for your birthday, PTO beginning on day one, paid volunteer time off, and tuition reimbursement opportunities.

Thanks to our "Most Loved" culture, Cyprus Credit Union has been recognized as one of the Best Credit Unions to Work For every year since 2020.

At Cyprus, we believe in growing together. Through ongoing training, development programs, and career pathing opportunities, we invest in helping our employees build rewarding careers. If you're ready to make an impact while building your future, apply today.

A Day in the Life as a Virtual Teller

As a Virtual Teller, you'll serve as a trusted financial partner and one of the first points of contact for our members through our interactive video banking platform. Your friendly personality, professionalism, and ability to identify member needs will help create meaningful relationships and exceptional service experiences.

In this role, you'll assist members with a variety of transactions and account services while actively uncovering opportunities to recommend products and services that support their financial goals. Success in this position requires a combination of excellent service skills, relationship-building abilities, and a passion for helping members find the right solutions.

You will process deposits, withdrawals, transfers, and account maintenance requests while providing exceptional member service through video interactions. You will answer questions regarding accounts, products, and Credit Union services, resolve member concerns, and identify opportunities to recommend products and services that support members' financial needs. You will also refer lending, investment, and other financial opportunities to the appropriate team members while ensuring compliance with all established policies, procedures, and security standards.

Qualifications

The ideal candidate will have previous customer service, sales, banking, contact center, financial institution, or cash-handling experience. Strong relationship-building and sales skills are essential, along with the ability to identify member needs and recommend appropriate solutions. Candidates should possess exceptional communication, grammar, and mathematical skills, maintain professionalism in challenging situations, demonstrate strong attention to detail, and work effectively both independently and as part of a team. A friendly, outgoing, and service-oriented personality is required. Bilingual English/Spanish skills are preferred.

Education

High school diploma or equivalent required.

Work Schedule

This full-time position offers a regular schedule of Monday through Friday from 9:00 a.m. to 6:00 p.m., with occasional shifts from 10:00 a.m. to 7:00 p.m. Some Saturdays are required from 8:45 a.m. to 2:15 p.m. You'll always have Saturday evenings and Sundays free.