Product Owner

Description Leidos is seeking a Product Owner to support business process management, systems analysis, and data analytic support in transitioning its case management system. The selected candidate will act as a liaison between the group and the end users, working directly with various levels of stakeholders. This is not a spot for someone newly cleared or an entry level position. The duties include drafting documentation, creating and editing Tableau and Salesforce dashboards, building Excel spreadsheets and pivot tables, developing SOPs for onboarding, and gathering, understanding, and translating requirements. Primary Responsibilities This office responds to harassment allegations, workplace conflicts, and grievances from the workforce, using a case management system to maintain case records and generate static and dynamic reports and infographics for business insights. A transition is underway from a basic system that requires manual export and triage of data for analysis and metric creation in Excel and Tableau, to a custom system with out-of-the-box basic dashboard metrics. The Product Owner will extract raw data from the CMS as CSV files for import into Excel, where the contractor will scrub data for gaps and discrepancies. The Product Owner will collect user requirements from employees and generate recommendations for updates and expansions of the system capabilities; the Sponsor Program Manager will review and prioritize the requirements prior to passing to the developers. The Product Owner will liaise with developers to ensure they have an accurate understanding of the process and development requirements. The Product Owner will prepare business data metrics reports and infographics according to the customer's requirements and shall monitor the effectiveness of the system reporting functions to make recommendations for improved capabilities. The Product Owner will evaluate the current internal knowledge management practices, propose best practices, facilitate implementation, and monitor effectiveness and maintenance. The Product Owner will update and maintain system user documentation and training materials, as well as a set of business process maps using Business Process Mapping Notation. The Product Owner will identify and propose business process improvements and efficiencies, for both manual processes and those automated in the system, to the Program Manager. The Product Owner will perform new employee onboarding process briefings, customer system training, and provide guidance for all employees on the use of the system and case file management and documentation. Basic Qualifications Active TS/SCI with Poly required. Bachelor's degree and at least 12 years of prior relevant experience, or Master's with at least 10 years, or Doctorate in a technical domain; 4+ years additional work experience in lieu of a degree is acceptable. Experience using Excel and Tableau to perform data analysis, including writing formulas and basic coding to extend platform capabilities. Experience creating insightful and focused infographics in Excel and Tableau that meet graphic design best practices. Experience creating, editing, and working with Tableau and Salesforce dashboards. Experience with Excel spreadsheets and pivot tables. Experience crafting technical requirements from users (gathering, crafting & translating) and user stories for workflow application development. Experience drafting documentation, including SOPs for onboarding. Experience clearly briefing, providing instruction, and creating reference materials for activities such as onboarding or user engagement. Experience performing small-scope business process analysis to identify integration and efficiency opportunities. Experience clearly drafting, defining, communicating, and implementing metrics-based and workforce-vetted process improvements. Experience identifying, proposing, and facilitating the implementation of comprehensive and multi-modal knowledge management best practices. Pay Range Pay Range: $131,300.00 - $237,350.00 Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #J-18808-Ljbffr Leidos