Security Account Manager (Healthcare)

We are an equal‑opportunity employer committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. The Healthcare Security Manager is responsible for overseeing security operations and programs within a healthcare facility. The primary objective is to ensure the safety and protection of patients, staff, visitors, property, and other assets while maintaining compliance with relevant regulatory requirements. The role requires strong leadership, excellent problem‑solving, and deep knowledge of healthcare security protocols. Security Operations Oversee badging creation for clients, guests, patients, and visitors. Control access to high‑risk locations. Perform emergency lock‑downs as required. Manage security of IT rooms and equipment. Ensure delivery of high‑quality incident reporting within the CORE system. Reconcile violent incident reports with security incident reports (only in CA & WA). Respond to and/or dispatch officers to incidents and calls for service. Escalate high‑impact incidents to client team. Develop analysis and recommendations for incidents requiring better service. Conduct thorough investigations, either personally or through subordinate. Threat Management Analyze and identify risks, gaps, and implement countermeasures. Apply complex concepts, develop creative solutions and drive innovation. Engage and attend threat management committee meetings as needed. Foster a culture of security consciousness among all stakeholders by promoting awareness campaigns, workshops, and ongoing communication. Security Systems Oversee access‑control systems, including electronic locks, badge readers, and surveillance cameras. Monitor security systems and alarms for potential breaches, promptly investigating and addressing anomalies. Participate in nationally run technology pilots and provide user feedback and data. Share video and necessary footage for investigation purposes. Security Staff Supervision Oversee day‑to‑day management of security staff. Evaluate and document staff performance, issue reviews and corrective action plans. Manage succession plans and ongoing team development. Foster a strong, collaborative, and inclusive working environment. Coach, develop, and manage the Assistant Manager and/or Site Supervisors. Conduct annual performance evaluations consistent with company protocol. Facilitate employee engagement by developing a culture of respect, inclusivity, collaboration, and acknowledgment. Customer Service Attend client meetings and huddles. Collaborate with cross‑functional teams, such as facility management, human resources, and legal, to integrate security measures into operational processes. Governance, Compliance, Program Measurement & Analysis, Communication Respond to all requests and interact with the client in a polite, professional, and helpful manner. Host team meetings to ensure alignment with day‑to‑day responsibilities and long‑term goals. Attend management calls with Regional Vice President & National Support Services as necessary. Prepare, update, oversee, and implement annual site assessments, site audits, and security management plans. Oversee and maintain site post orders for all posts and shifts. Develop site improvement plans as required. Learn, adhere and manage to company policies and procedures. Maintain compliance with local, state, and federal regulations. Ensure compliance with regulatory bodies. Adhere to company requirements, contract requirements, the BCI contract, and union CBA. Track and use security data to inform business planning strategies, make recommendations, write business cases, monitor, and elevate risks and trends. Prepare and submit high‑quality, detailed, and accurate reports by hand or with a reporting system and conduct quality review of staff reports. Communicate in a courteous, respectful, and pleasant manner to the security team, customer, visitors, and members. Present a professional image of BCI, the customer and the Security Department. Manage key relationships with local and regional clients. Staffing Ensure staffing numbers are met and remain at the expected fulfillment rate. Participate in screening potential candidates to ensure all new hires possess necessary skills and knowledge. Work with HR to ensure recruitment of high‑quality candidates, onboarding, training, performance management, and managing any subcontracted services. Oversee coordination of shift schedules, assignments, and overall coverage to maintain a consistent security presence. When needed, fulfill job duties and qualifications of a Security Officer or Supervisor. Manage the subcontractor’s day‑to‑day assignments and ensure proper support from the subcontractor branch and assigned leadership team. Training & Education Onboard new staff members to ensure they are highly trained, knowledgeable of healthcare security, and of their job duties. Ensure all employees on the contract are in compliance with training requirements. Provide ad‑hoc training, drills and plans to continue high‑quality service. Stay abreast of emerging security trends, regulatory changes, and incorporate relevant updates into training materials and procedures. Education High School Diploma or GED. Experience / Skills / Training 6+ years related experience in managing security operations of a comparable size and complexity to the assigned locations. Any combination of healthcare industry, law enforcement, or military police experience that included management responsibility. Security Guard Card. Analytical mindset and problem‑solving skills to assess risks, make sound decisions, and implement effective security measures. Computer proficiency. Excellent communication skills – verbal and written. Familiarity with security technologies. Strong knowledge of healthcare security regulations. Exceptional leadership skills. Ability to handle sensitive information. Ability to respond to emergency situations as required. Ability to work in a stressful environment. Experience training and developing a diverse team. #J-18808-Ljbffr