Quality Improvement Coordinator

Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the Southeast. We operate Florida PACE (Program of All-Inclusive Care for the Elderly) Centers, the largest PACE program in Florida, which serves as health plan, healthcare provider, and social center designed for older adults with complex medical needs. We have four adult day health centers that serve participants in Miami-Dade and Broward counties. Our careers are challenging, meaningful and rewarding. Join us now to do purposeful work in supporting our community's seniors and their families. Job Title: Quality Improvement Coordinator Job Summary The Quality Improvement Coordinator is responsible for assisting in the developing, implementing, and evaluating PACE performance improvement activities. This includes, but is not limited to: 1) supporting the organization's performance improvement process; 2) identifying performance trends; and 3) prioritizing and recommending improvements through data-driven analysis. The Quality Improvement Coordinator also plays a role in ensuring compliance with all State and Federal contractual requirements regarding quality management. The Quality Improvement Coordinator reports to the Quality Improvement and Quality Improvement and Compliance Manager. Essential Job Functions * Responsible for supporting PACE's performance improvement process. This includes, but is not limited to, provide consultative services for PACE staff toward meeting standards of performance and organizational compliance, including providing education to PACE staff on performance expectations as well as the latest information on quality techniques and standards. * Identifying opportunities for performance improvement in all areas * Conducts chart audits to oversee documentation compliance * Oversees data collection from sites for HPMS data submission * Coordinates, and prepares monthly Quality Subcommittees, and takes minutes * Use the principles of continuous quality and performance improvement to monitor functions and drive organizational change. * Supports the grievance process and facilitates meetings as needed to ensure customer satisfaction. * Perform periodic performance reviews and targeted audits as determined by the Quality Improvement and Compliance Manager, leadership and performance trends * Represents Quality Improvement and Compliance Manager at meetings as necessary. * Participates in continuing education programs and related community activities. * Supports the department in any additional activities as needed Job Requirements Education: * Bachelor's degree preferred Experience: * One to three years of previous Quality/Risk/Patient Safety work experience and/or one to three years of previous healthcare experience required. Licenses/Certifications: * N/A Abilities Required * Analytical skills necessary to develop and implement plans and evaluate effectiveness. * Ability to multi-task and pay close attention to details and resolve problems. * Intermediate to advanced computer skills, Microsoft, Word, Excel and other database applications. * Bilingual: English and Spanish/Creole * Customer Service Skills * Regulatory and Accredited Agencies Expertise: AHCA, CMS, DOEA, etc. * Ability to set and meet deadlines * Ability to work in high-pressure situations * Experience with statistical software * Reporting and data visualization skills * Excellent attention to detail Functional Demands Environment Work Conditions: * Normal working condition with adequate lighting and ventilation Infectious Material Exposure: * No routine exposure to blood/body fluids/tissues but may occasionally require performing unplanned activities which may involve exposure to blood/body fluids/tissues. Organizational Expectations * Ensures that resident's/patient's rights are adhered to * Demonstrates professionalism and accountability * Demonstrates a caring attitude consistent with Miami Jewish EmpathicareSM toward MJH residents, patients, family members, employees, and other facility guests * Demonstrates excellent communication skills * Ensures confidentiality and security of patients' medical information * Identifies and utilizes appropriate channels of communication * Able to speak, read and write English * Able to think and act calmly to meet unusual occurrences of the job * Adheres to the organization's Mission, Vision and Values * Participates in departmental activities, meetings and in-services and follows established guidelines * Maintains a safe working environment The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. We believe in the power of empathy, the value of relationships and the importance of a life well-lived. Come see why Miami Jewish Health is unlike anywhere you've ever worked before. We offer competitive compensation, medical/dental/vision coverage and a 403(b)-retirement savings plan for eligible full and part-time positions, free on-campus parking, an onsite fitness center and more. Miami Jewish Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.