Trust Officer

Trust Officer IThe Trust Officer I is responsible for providing comprehensive administrative support to an assigned Trust Officer, while independently managing up to 30 special needs trust client accounts. The Trust Officer I handles both the administrative support for the assigned Trust Officer as well as the complete administration of the assigned client accounts. This person will assist with the daily administration of special needs trust accounts, monthly and annual projects, and be tasked with acting as a backup to Trust Officers who are out of the office.Essential FunctionsCase management coordination: maintaining communication with case management team including Consultant, Servicing Advisor and AttorneyManage/document regular client contact (written & verbal), as well as trust account information: documenting client phone calls, correspondence and general account information through the appropriate software systems/reporting toolsResponsive and proactive client contact: ensuring timely responses to client requests including reaching out to current clients in a proactive manner and exercising attention to an excellent client experienceReview daily reports/transactions: monitoring the prior day's account activity in the appropriate software systemMonitor trust client account cash levels in line with anticipated distributions and coordinate with the Investment Manager when cash needs to be raised from the investment portfolioPayment submission/logging: documenting every distribution for payment under the supervision of a Trust Officer and submit through the proper workflow channelDocumentation of discretionary authority/drafting memos: preparing the documentation of requested and/or approved distributions and submitting it through the proper workflow channels, including maintaining documentation of requests and approval of distributionsOversee the onboarding of new accounts: assisting with the review and approval of account set- up, completeness of client documentation, and production and distribution of welcome packetsPerform administrative reviews: working with the supervising Trust Officer, as well as independently on assigned accounts to review recently opened accounts and assist with annual reviews ofTax filing requirement: ensuring that appropriate tax documentation is prepared and provided for a trust accountReal estate and other asset purchases/reviews: ensuring that proper steps are taken to purchase and maintain any real estate or other asset transactionsPartner with the assigned internal or external investment advisors to accomplish investment objectives for client accountsAccount Administration: Administer assigned client trust accounts in accordance with the trust agreement and client specifications, acting as the personal representative of an estate, agent under a custody agreement, safekeeping or investment management arrangementProcess trust business through multiple interfaces including Microsoft Excel and the Customer Relationship Management (CRM) platformTrust knowledge: possessing and updating technical fiduciary knowledge in the areas of trusts, tax, fiduciary investing, regulation, compliance as well as having a focus on special needs and/or estate planning trustsPerforms other duties as assigned.Desired Knowledge, Skills, and AbilitiesBachelor's degree in related field or equivalent education, training and experience.At least 3 years within investment banking, trust administration, customer service or related field.Certified Trust Financial Advisor (CTFA) is a plus.Completion of Cannon Trust School or comparable program.Excellent verbal and written communication skills.Excellent interpersonal and customer service skills.Excellent organizational skills and attention to detail.Strong analytical and problem-solving skills.Strong supervisory and leadership skills.Ability to prioritize tasks and delegate them when appropriate.Thorough understanding of financial and administrative procedures and policies.Proficient with Microsoft Office Suite or related software.Proficient with or able to quickly learn about the administrative and financial systems and applications used in the organization.Physical RequirementsProlonged periods of sitting at a desk and working on a computer.Must be able to lift 15 pounds at times.Travel RequirementsLess than 5% of the time, but occasional travel is necessary.