Veterinary Customer Service Representative

Job Description

Job Description

Description

Veterinary Customer Service Representative (Medical Receptionist / Front Desk)

North Airline Animal Hospital
Bossier City, Louisiana
Full-Time | Four 10-Hour Shifts Per Week

North Airline Animal Hospital is seeking a professional, dependable, and customer-focused Veterinary Customer Service Representative to join our established veterinary team in Bossier City, LA .

If you have experience working in a medical office, healthcare setting, or professional business environment and enjoy building relationships while providing exceptional customer service, we'd love to meet you.

As the first impression of our hospital, you'll play a critical role in creating a welcoming experience for every client and patient while supporting our veterinarians and medical team in delivering outstanding veterinary care.

• Full-time position
• Four (4) 10-hour shifts each week
• One-hour lunch break each shift
• Every third Saturday: 7:30 AM – 12:00 PM

We believe in providing a predictable schedule that supports work-life balance while ensuring excellent service for our clients and patients.

What You'll Do

As our Veterinary Customer Service Representative, you'll be responsible for delivering an exceptional client experience from the moment clients contact our hospital until they leave.

Responsibilities include:

• Welcome clients and patients with professionalism, warmth, and compassion
• Answer multi-line phones while providing outstanding customer service
• Schedule appointments and manage the daily veterinary appointment calendar
• Check clients and patients in and out efficiently
• Process invoices, payments, and financial transactions accurately
• Maintain accurate client and patient records within our veterinary practice management software
• Communicate effectively with veterinarians, technicians, and clients
• Coordinate prescription refill requests and client communications
• Manage a busy front desk while maintaining accuracy and attention to detail
• Assist clients during both routine wellness visits and emotionally sensitive situations
• Contribute to a positive, collaborative, and supportive team culture

Required Qualifications

• Minimum of two (2) years of experience working in a professional business office, medical office, healthcare practice, or front desk environment
• Excellent verbal and written communication skills
• Strong organizational skills with exceptional attention to detail
• Ability to prioritize multiple responsibilities in a fast-paced environment
• High level of professionalism, maturity, and emotional intelligence
• Dependable, reliable, and committed to providing exceptional client service
• Strong computer skills with the ability to quickly learn new software systems

• Three (3) or more years of customer service experience
• Previous experience as a Veterinary Receptionist, Veterinary Customer Service Representative, Medical Receptionist, Healthcare Customer Service Representative, or Front Desk Coordinator
• Experience working in a veterinary clinic, animal hospital, medical office, dental office, specialty practice, or other healthcare setting
• Familiarity with veterinary terminology or practice management software

We're looking for someone who is:

• Professional and polished
• Friendly, welcoming, and compassionate
• Dependable and reliable
• Thrives in a team-oriented environment
• Calm under pressure and able to manage multiple priorities
• An excellent communicator who enjoys helping people
• Passionate about providing an exceptional client experience every day

Benefits

We value our team members and offer a comprehensive benefits package, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Employee Pet Care Discounts
• Ongoing Training and Career Development
• Supportive Team Environment

If you're looking for a long-term career with a respected veterinary hospital where professionalism, teamwork, compassion, and exceptional customer service are valued, we'd love to hear from you.

Apply today to join the team at North Airline Animal Hospital and help us provide outstanding care to the pets and families of the Bossier City community.

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