Account Coordinator

ACCOUNT COORDINATOR

The role of an Account Coordinator is, generally, to provide assistance to the Account Manager (AM) in the day to day management of accounts and to develop the skills necessary to advance to the position of Account Executive (AE). Reports to assigned Account Manager or Account Executive.

DUTIES:

Account/Client Service

Gathers and assembles background information and analyses as needed by AM/AE in development of plans/briefs, etc.

Provides administration and assistance to Account Executives, and Account Managers on day to day activities for assigned clients, including responding to client phone calls, handling mail/packages, Production and Creative deadlines, media placements, etc., to ensure continued progress of client workflow in the absence of the assigned AE.

Is aware of client activities to provide back-up should the AE be unavailable.

Provides input in planning stage as requested by AE or Production Manager.

Assists in maintaining files on all of the client’s activities, their competitors and the industry; maintain client correspondence file, approvals, copy, forms/documents, supplies for daily processing and tracking of account service work, etc.

Assists in maintaining “Client Notebooks” for all assigned accounts, detailing past work and work-in-progress, and all pertinent information needed for accurate proofreading and meeting of client standards.

Project Management

Assists in preparation of status reports, opening jobs, meeting agendas, conference reports, proposals/estimates, correspondence and other materials relating to account service (including billing, production quotes/purchase orders, media plans), and makes ready for client presentations.

Takes minutes at meetings, prepares and distributes contact reports (call reports), etc.

Makes sure all media and projects proceed according to plan and deadlines, drawing attention of AE to potential problems before they occur.

Is responsible for proofreading copy, artwork and comparing work to established brand standards; sees that all work completes the standard agency approval process before being reviewed by clients or turned over to suppliers.

Acts as host/hostess for visiting clients including making travel arrangements, organizing meetings and entertainment options.

Assists Account Supervisor in assigned tasks.