ABC Tech Support 3

ABC Tech Support 3
VENDOR MAXIMUM SUBMITTAL RATE $$$.$$/hr.

*local candidates strongly preferred
*ALL candidates MUST be able to attend a personal interview, NO phone interviews, NO Skype, NO exceptions

Job Description
This position will provides end user technical support for both software and hardware.. Also, provide maintenance, implementation staging, reference documentation, production problem analysis, and technical support. Provides hands on user support for complex issues related to software and hardware.


Experience and Skills
3 to 5 years experience Tier II support in Information Technology Services
Experienced in analysis and problem resolution of automated systems in a multi-tiered environment. Basic knowledge and hands on experience trouble shooting and fixing IT hardware.

Skills and Abilities:
SQL
PLSQL
Business Objects Enterprise
Crystal Reports
Footprints
ITIL
Strong analytical, interpersonal and written/verbal communication skills
Sound problem resolution, judgment and decision-making skills
MS Office Proficiency (Word, Excel,)
Ability to demonstrate creative thinking
Ability to develop relationships
Ability to analyze complex processes and understand architectural issues as well as review and test automated systems.
Ability to communicate well and work independently with minimum supervision.
Strong willingness to learn new technologies, dive into challenges and take direction
Ability in problem analysis and resolution.


Preferred Qualifications
Graduation from a college or university with course work in information systems or computer science; from a community college or equivalent with course work in information systems or computer programming. Associated degree or higher is desired.
ITIL certification
Required/Desired Skills

SkillRequired /DesiredAmountof ExperiencePersonal Computer Hardware KnowledgeRequired5YearsSoftware installs and trouble shooting knowledge and experienceRequired5YearsTier 2 and Tier 3 Help Desk experienceRequired3YearsCrystal Reports, SQL, MS Office Suite,Required3YearsCollege graduate with degree in IT or related fieldDesired0ITIL certifiedDesired0Ability to work independently with minimum supervision.Required0Strong analytical, interpersonal and written/verbal communication skills Sound problem resolution, judgment and decision-making skillsRequired0Hands on experience supporting end user hardware and software problems at an advanced level.Required5Years
Questions

No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?Question2Please list candidate's email address that will be used when submitting E-RTR.Question3In what city/state does candidate reside? Question4Does your candidate's experience match or exceed the skills listed above and the number of years of experience with each sklll? Question5Is candidate willing and able to travel to Richmond, VA for a personal interview? Manager will ONLY conduct in person interviews, NO Skype, NO exception Question6Does your candidate agree to complete the entire engagement? Question7How soon after an offer can your candidate start? Question8Has your candidate been submitted to CAI in the past? If so, for which agency and when?