Motor Vehicle Agent

Introduction

The State of Connecticut, Department of Motor Vehicles (DMV) has a unique and exciting opportunity for you to join our team as a Motor Vehicle Agent, for the DMV's Inspection Lanes of the Commercial Vehicle Safety Division.

What We Can Offer You:

• Visit our new State Employee Benefits Overview page!
• Professional growth and development opportunities.
• A healthy work/life balance to all employees.

Position Details:

• Full-time, 40 hours/week
• Monday-Friday
• Located in Wethersfield, CT
• Office/on-site position

The Role:

The Motor Vehicle Agent position will be accountable for performing a wide range of vehicle inspections including commercial vehicles, school transportation vehicles, abandoned, composite, motorcycles, salvage, trailers, and performs other related duties.

Position Responsibilities Include:

• Perform a wide range of vehicle inspections, including commercial vehicles, school transportation vehicles, abandoned, composite, motorcycles, salvage, and trailers
• Conduct inspections in accordance with established guidelines and procedures
• Identify and document any safety issues or violations found during inspections
• Complete accurate and detailed inspection reports
• Provide outstanding customer service and address any inquiries or concerns regarding vehicle inspections
• Collaborate with team members to ensure efficient and effective operations
• Maintain a flawless inspection process and uphold the highest standards of quality and accuracy
• Assist with other related duties as assigned

ABOUT US

The DMV Fiscal Services Division offers a supportive, team-oriented environment where your work directly contributes to the Department's financial accuracy and overall service to the public. This role is a great fit for professionals looking to grow their accounting career while helping strengthen the DMV's fiscal operations.

This employer participates in Employees | E-Verify and will provide the federal government with your form I-9 information to confirm work authorization.


MISSION

The Connecticut DMV's mission is to promote and advance public safety, security, and service through the regulation of drivers, their motor vehicles, and vehicle-related businesses.

Please watch the video below to hear a message from our Commissioner at the CT DMV!

Selection Plan

FOR ASSISTANCE IN APPLYING:


Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Toolkit for additional support throughout the recruitment process.


BEFORE YOU APPLY:

• Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.
• Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.
• Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.
• Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
• Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing View email address on click.appcast.io.
• Salary Calculations : For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.

• Note : The only way to apply to this posting is via the 'Apply' or 'Apply Online' buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY:

• Some email providers may experience delays or issues delivering messages. To avoid missing important updates-such as referral questionnaires or interview scheduling links-please check your Personal Status Board regularly. For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select "Update My Contact Information
• Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire's expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
• Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!
• Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
• Note : This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at

QUESTIONS? WE'RE HERE TO HELP:


Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Hayley Newhouse at View email address on click.appcast.io.


Join the State of Connecticut and take your next career step with confidence!

PURPOSE OF JOB CLASS (NATURE OF WORK)


In the Department of Motor Vehicles this class is accountable for performing a full range of duties in support of the emissions testing, vehicle inspection, customer complaint and/or regulated business licensing programs.


EXAMPLES OF DUTIES

EMISSIONS TESTING PROGRAM

• Performs onsite reviews of emissions testing equipment, facilities, testing procedures, records and other contract compliance issues at subcontractor locations to ensure compliance with state and federal regulations;
• Performs inspections of vehicles for pollution control devices to verify repairs have been completed;
• Performs audits of emission equipment including calibration checks to ensure proper emission standards are in place;
• Reviews documentation including, but not limited to, test data records, repair receipts and subcontractor records to verify repairs and inspections have taken place and are in compliance with established emissions standards;
• Reviews financial hardship waiver requests and determines whether to approve waiver;
• Provides technical assistance and acts as a technical resource to emissions inspectors and repairers;
• Performs video surveillance of subcontractor test procedures and customer services as required;
• Performs challenge tests to determine accuracy of emissions test results;
• Performs covert audits;
• Communicates with customers and other interested parties in person or over phone;
• Responds to inquiries from the public;
• Attempts to resolve complaints;
• Prepares reports;
• Performs related duties as required.

VEHICLE INSPECTION, CUSTOMER COMPLAINT, AND REGULATED BUSINESS LICENSING PROGRAMS

• Performs site inspections and collects data at dealer and repairer locations for proposed or existing facilities/locations as referred by licensing staff;
• Conducts pre-licensing and qualification reviews of referred facilities for compliance with all applicable requirements;
• Conducts non-criminal investigations and reviews of customer complaints;
• Prepares findings upon completion of investigation for assigned cases;
• Testifies as necessary at formal proceedings on assigned cases;
• Performs inspections of motor vehicles at designated inspection lanes and taxis and ambulances at designated locations as assigned;
• Ensures conformance to state statutes and regulations;
• Conducts motor vehicle inspections to ensure safety compliance and authentication of vehicle identification numbers and transfer documents;
• Communicates with customers and other interested parties in person or over the phone;
• Responds to inquiries from dealers, repairers and the public and attempts to resolve complaints;
• Prepares reports;
• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

• Considerable knowledge of motor vehicle parts, equipment and mechanical operations including emissions systems;
• Knowledge of
  • vehicle inspection methods and techniques;
  • vehicle diagnostic testing and repair methods;
  • motor vehicle equipment calibration methodology;
  • and ability to interpret and apply relevant state and federal laws, statutes and regulations;
  • relevant agency policies and procedures;
• Considerable
  • interpersonal skills;
  • oral and written communication skills;
• Skill in customer service;
• Ability to identify, analyze and recommend effective solutions to problems.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE


Three (3) years of experience in motor vehicle repairs, motor vehicle inspection activities or related experience that will provide a working knowledge of motor vehicle parts and repairs.


MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED


Graduation from an accredited vocational/technical school specializing in automotive mechanical repairs may be substituted for two (2) years of the General Experience.


PREFERRED QUALIFICATIONS

• Experience with motor vehicle inspection methods such as alignment testing,
• vehicle suspension checks, trailer electric brake testing.
• Experience maintaining and repairing vehicles such as automobiles, trailers, motorcycles & commercial vehicles
• Experience with using diagnostic tools such as scanners, code readers, tire tread depth gauges.
• Experience handling customer complaints regarding automotive repairs or installation.
• Experience assessing properly functioning motor vehicle system components such as brakes, suspensions, wiper/washer, bumper reinforcements & exhaust

SPECIAL REQUIREMENTS

• Incumbents in this class must possess and retain a valid Motor Vehicle Operator's license during employment in this class.
• At the time of appointment incumbents must also possess, and during the course of employment maintain, a motor vehicle driving record satisfactory to the Commissioner of Motor Vehicles.

PHYSICAL REQUIREMENTS

• Incumbents in this class must possess the physical stamina to perform inspections and must possess manual dexterity.
• Applicants may be required to pass a physical examination.

WORKING CONDITIONS


Incumbents in this class may be exposed to a moderate amount of disagreeable conditions encountered during the inspection of motor vehicles or facilities, vehicle emissions testing equipment or working outdoors.


Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER


The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT


As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.