LTL Support Analyst

Job Description

Job Description

Priority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best support and can quickly adapt to the rapidly changing world of logistics. These talented men and women drive our business, and we are committed to their success.

 

Priority1 was founded in 1995 with the same entrepreneurial spirit that still drives our business today. We are a mix of great people and great technology. Our success is driven by a strong partnership of employees, customers, and carriers. We also employ an industry-best Transportation Management System (TMS). We are a full-service logistics company partnering with thousands of national and regional truckload and LTL carriers. We offer less than truckload (LTL), full truckload (TL), expedited, roadshow, warehousing, and ocean freight services.

This is a full-time, on-site position based in our Little Rock, AR office. The role requires daily in-office attendance with no remote work options.

Roles & Responsibilities:

• Accurately quoting LTL shipments and finding ways to help Sales close opportunities
• Accurately building shipments, confirming pickups and delivery appointments
• Accurately communicate verbally and written
• Efficient by being able to multitask, problem solve, and prioritize workload
• Building relationships with Inside Sales and the LTL team as we work in a fast-paced environment that can become stressful
• Capable of identifying customer needs and maintain a customer service philosophy
• Handling inbound phone calls for shipment tracking and customer service
• Ability to use decision making skills to offer options and resolve problems
• Has talent to exercise good judgment with the ability to prioritize projects
• Knack for adapting to constant changes in work environment, work assignments, and/or changes in priorities

Performance Measurements:

• Accuracy: Target of 99% accuracy of building and quoting shipments
• Efficiency: Target of not falling behind more than 15 minutes in the email queue
• Building Relationships: Positive Sales feedback will be recognized and rewarded. The ultimate goal is becoming a sales advocate.

Compensation:

• Pay: $36,000.00 per year
• Medical Insurance with premiums paid at 100% for employees AND dependent.
• Dental Insurance 100% paid for Employee.
• Vision Insurance
• HSA with Employer Contributions
• Life Insurance
• Short Term Disability
• Long Term Disability
• 401(k) Plan
• Profit Sharing: Typical annual contribution of 15% of total eligible compensation
• Paid Holidays AND PTO

Physical Requirements:

Job functions require long periods of sitting and working from computer workstation; ability to multi-task, problem solve, and prioritize daily workload; excellent organization and record keeping skills; comfortable with oral and written communications, primarily on the telephone and email. Requires extended periods of sitting, normal walking, bending, twisting, and stretching.  Capability of sight and hearing required.  Ability to deal with stressful situations and occasionally working extended hours. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Join Priority1?

Priority1 is committed to our employees and this is shown in our benefit package. Employees pay nothing out of pocket for health insurance for the employee or immediate family. We offer a very competitive HSA plan that the company contributes annually to a flexible spending plan that doesn’t expire. We are financially secure company that has been in business over 20+ years. Our year over year revenue increases and continued market expansion shows our commitment for growth. We offer a very competitive profit sharing plan that contributes historically 15% of the employee’s annual salary. Competitive salary and commission upside offer unlimited earning potential. Last, our culture and fun work environment in our brand new office located in downtown Little Rock, AR are also great reasons to join our P1 team!

Priority1 will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please email  View email address on ziprecruiter.com.

Priority1 is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)