Installation and Service Senior Technician - Syracuse, NY

Installation and Service Senior Technician - Syracuse, NY

The Install & Service Technician III is a senior-level field technician responsible for advanced installation, configuration, and troubleshooting of low-voltage security systems. This role requires deep technical expertise, independent problem-solving, and a commitment to ensuring seamless system integration Essential Duties and Responsibilities (The How)

Perform advanced installation of low-voltage security systems, including surveillance cameras, access control devices, intrusion systems, and data network hardware, ensuring precise configuration and functionality.

Lead system commissioning, configuring and testing hardware and software for complex security systems to ensure proper operation and adherence to technical specifications.

Independently diagnose, troubleshoot, and resolve wiring, hardware, and software issues across multiple manufacturers and system types.

Repair and replace defective wiring, components, or devices, applying deep technical expertise without the need for direct oversight.

Integrate multiple low-voltage systems (e.g., video surveillance, access control, alarm systems) into a cohesive operational setup, ensuring compatibility and functionality.

Configure and optimize IP-based systems, including network security cameras, access control systems, and public address systems, ensuring effective communication across networks.

Prepare detailed technical documentation, including system configurations, testing results, and troubleshooting logs, ensuring compliance with industry standards and regulatory requirements.

Maintain accurate service records, reporting on system installations, repairs, and configurations for future reference.

Ensure all work complies with company standards, industry regulations, OSHA guidelines, and jobsite safety requirements.

Maintain personal jobsite readiness, ensuring all necessary tools, equipment, and technical knowledge are in place to execute high-level fieldwork.

Minimum Requirements Education: High School Diploma or equivalent Experience: 8 years of experience installing a wide variety of enterprise low-voltage security systems in commercial environments. Certificates or Licenses: Valid Driver's License, Valid DOT Physical. Technical Skills: Expertise in system installation, commissioning, and integration, with strong knowledge of IP-based security, networking, and technical schematics.

Preferred Qualifications OSHA 30 Certification or demonstrated knowledge of worksite safety protocols. Manufacturer certifications from one or more of the following: Genetec, Milestone Systems, Pelco, HID, Mercury, CodeBlue, Bosch, Axis, Hanwha, Amag, Software House, Lenel, LifeSafetyPower, SQL Database, and Windows Software Configuration.

Work Environment and Physical Demands (Office/Jobsite Hybrid Role) Combination of office work and on-site visits at customer locations or job sites. Requires periods of standing, walking, climbing ladders, and lifting up to [##] lbs. Exposure to varying weather conditions and jobsite environments. Compliance with safety protocols, including the use of PPE and adherence to OSHA and company safety regulations.

What We Offer You At IK Systems, we offer more than just a job-we provide a career with purpose and growth. Our competitive compensation includes a retirement plan with company matching, comprehensive health benefits, and flexible work options to support your well-being. We invest in your future through continuous learning, industry certifications, and opportunities to work with cutting-edge technology. Beyond benefits, our team-driven culture fosters innovation, collaboration, and a strong work-life balance. When you join IK Systems, you become part of a team shaping the future of security and technology solutions.

About IK Systems IK Systems delivers unparalleled, world-class integrated surveillance and security solutions to mission-critical industries across diverse vertical markets. Beyond just security technology, IK Systems is a full-service low-voltage systems solution provider, offering expertise in IP video, access control, perimeter security, WAN/LAN/Mesh connectivity, complex networks, communications, and digital signage solutions.

Equal Opportunity Statement IK Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.